Questions + Answers
Within 24 hours of your purchase, or the following business day, one of our Wine Storage Consultants will contact you to confirm your order and delivery needs. Most freight items ship from our warehouse two to three days after your order is placed.
Your item(s) will be delivered via In-Home Delivery by an authorized Freight Delivery Professional for a flat rate fee.
With In-Home Delivery, an unlimited number of items are delivered and brought into your home where you want it for a single flat rate fee. We will unpack the item(s) and dispose of the packaging. This service includes up to 12 stair steps, inclusive of your entrance, by two delivery professionals. Additional charges apply for additional steps, extremely large items that require additional delivery persons, and remote locations that require special small truck delivery arrangements.
Delivery is only available to locations in the contiguous 48 U.S. States. For orders shipping to addresses in Alaska, Hawaii, Puerto Rico, APO/FPO or islands off the U.S. (i.e. Martha’s Vineyard, Kiawah Island, etc.), please call 877-578-2340 for additional rates. Sorry, we cannot ship items to a P.O. Box.
Please review our Wine Cellar and Furniture Delivery Guide for exclusions and learn important details about pricing and the delivery process.