Questions + Answers
Within 24 hours of your purchase, or the following business day, one of our Wine Storage Consultants will contact you to confirm your order and delivery needs. Most freight items ship from our warehouse two to three days after your order is placed.
Your item(s) will be delivered via your choice of Threshold Delivery or In-Home Delivery by an authorized Freight Delivery Professional for a flat rate fee. You may choose your preferred method of delivery at check out.
Unlimited Flat-Rate In-Home Delivery
With In-Home Delivery, an unlimited number of items are delivered and brought into your home where you want it for a single flat rate fee. We will unpack the item(s) and dispose of the packaging. This service includes up to 12 stair steps, inclusive of your entrance, by two delivery professionals. Additional charges apply for additional steps, extremely large items that require additional delivery persons, and remote locations that require special small truck delivery arrangements.
Unlimited Flat-Rate Threshold Delivery
With Threshold Delivery, an unlimited number of eligible items are brought into the first enclosure of your home, such as a garage, entryway, front porch, etc. and do not include any stair steps, unpacking or removal of packaging materials.
Delivery is only available to locations in the contiguous 48 U.S. States. For orders shipping to addresses in Alaska, Hawaii, Puerto Rico, APO/FPO or islands off the U.S. (i.e. Martha’s Vineyard, Kiawah Island, etc.), please call 877-578-2340 for additional rates. Sorry, we cannot ship items to a P.O. Box.
Please review our Wine Cellar and Furniture Delivery Guide for exclusions and learn important details about pricing and the delivery process.