Questions + Answers
Standard Threshold Delivery
This item ships via our Standard Threshold Delivery Service by an authorized Freight Delivery Professional. An upgrade to White Glove In-Home Delivery is available at an additional charge.
Within 24 hours of your purchase, or the following business day, one of our Wine Storage Consultants will contact you to confirm your order and delivery needs. Most freight items ship from our warehouse two to three days after your order is placed.
Free Standard Threshold Delivery
Deliveries are brought into the first enclosure of your home, such as a garage, entryway, front porch, etc, and do not include any stair steps, unpacking or removal of packaging materials.
White Glove In-Home Delivery Upgrade
With White Glove Delivery, we bring your item into your home, place it where you want it, unpack it, inspect it and dispose of the packaging. This service includes up to 10 stair steps, inclusive of your entrance. Additional charges apply for additional steps and remote locations that require special small truck delivery arrangements. To upgrade to White Glove In-Home Delivery, contact a Wine Storage Consultant at 800-377-3330.
Free Standard Threshold Delivery is only available for orders shipped to the contiguous 48 U.S. States. For orders shipping to addresses in Alaska, Hawaii, Puerto Rico, APO/FPO or islands off the U.S. (i.e. Martha’s Vineyard, Kiawah Island, etc.), please call 800-356-8466 for additional rates. Sorry, we cannot ship items to a P.O. Box.
Please review our Wine Cellar and Furniture Delivery Guide to learn important details about pricing and the delivery process.