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Some Issues, But Quickly Resolved by Customer Care
I had ordered a couple of wine jails earlier and was very happy with them, so I decided to order a couple of these to go with the jails. I had a number of issues with these units, but called customer care and spoke with Mike. He was very friendly and helpful and took care of the problem to my satisfaction. I would give WE customer care five stars for exemplary service to their customers.
Please note: the instructions that I received with these diamond wine bins specifically states to use the wrong screws to attach the brackets on the units. DO NOT use the screws (M) with the brackets (K) as stated in the instructions. They are way too long and are not correct. I hope that this helps someone else to void the problems that I had.
I purchased two of these bins, 2 corner units, an arch and a half height rack. The Diamond Bins were the best quality of the lot. It goes together fairly easily, although I had to trim 5 parts to fit. I used 18ga brads and glue to secure the trim. The trim isn't necessary, but helps create a 'finished' product. Larger finishing nails split the wood and smaller ones were difficult to drive. 18ga 1 1/4" driven by a pneumatic driver, worked well and are almost inconspicuous. Woodworking skills and a few tools are a definite plus for finishing this project. It is a nice bin.
Cons 1) The instructions are worse than useless. They are misleading and incorrectly diagram the parts. 2) The packing was plentiful but ineffective. The corners and edges didn't get padded and of course they were marred upon receipt. 3) The cuts of wood were imprecise and resulted in many joints that we had to force together. 4) Several design flaws. For example, high load-bearing shelves were held in place by tabs only supported by small nails. You will need to buy wood screws to secure this rack. 5) The molding did not fit so could not be used.
We're sorry, the following configuration you have selected is not available for purchase online:
To order this configuration by phone, please call a Wine Enthusiast Wine Storage Consultant at 800.356.8466.
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Free Standard Shipping on single merchandise orders of $99 or more excluding taxes. Excludes select large and/or heavy items to which additional shipping charges apply. Excludes select personalized items, custom racking, cooling units and select items shipped directly from the manufacturer. Charges may apply for special shipping circumstances. Check the product's detail page or call 800.356.8466 for specific information. Offer not valid on 1-day or 2-day delivery. Applies only to single-address shipments to the contiguous 48 United States. Not combinable with other offers and cannot be applied to previous purchases. Promotion does not apply to WineExpress.com.