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Returns & Warranties

Returns

COVID-19 Extended Return Policy
We at Wine Enthusiast are here and we are still able to DELIVER all of our products directly to your home. However, we understand if you are uneasy with or unable to return any items you've purchased from us. So, we have extended our regular return deadlines. For all items purchased between March 1, 20120 and April 30, 2020, simply initiate a return within 60 days of receipt. If you are not satisfied with your order, please complete the following return form and send back the returning merchandise for a quick exchange, refund, or credit. All returns and exchanges must be in original condition and include all components. Once your return is received and processed, you will be notified via email.

Click here for our Return Form.

Exceptions
The following items are not returnable: personalized items, custom wine cellars, custom wine racks, cooling units, opened audiovisual products (CDs, DVDs, etc.), opened computer software, books, food, plants or items that are damaged or abused. Any merchandise missing the original Universal Product Code (UPC) cannot be returned.

Pricing & Availability
Wine Enthusiast cannot confirm the price of an item until after you order. In the event of a pricing error, Wine Enthusiast may refuse or cancel any orders placed for that item. We will notify you of any cancellations. Prices and availability are subject to change without notice.

Restocking Fee
A Restocking Fee of 20% will be charged on free-standing wine cellars, wine racks, large furniture pieces, cooling units and select items if they are being returned or refused upon delivery. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. In instances of an item being defective please see the warranty section below.

Cancellation Fee
Some items may be shipped directly from the manufacturer. These items, if cancelled after 7 days may incur a 20% restocking fee.

Shipping & Handling Fees
Shipping & Handling will only be refunded if the item was defective, damaged, the wrong item was sent or the personalized product was made incorrectly.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 800.648.6058 for further instructions.

If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

Personal Items/Data
Please remove all personal items or data from any returned products. Wine Enthusiast is not responsible for any personal items or data left in or on these items.

SPECIAL NOTE: If your Wine Enthusiast Product was purchased at any other Retail store and not directly from Wine Enthusiast, we CAN NOT accept your return. You MUST contact the retail store that you bought the item from.

Warranties

Warranty Guidelines
Many products sold by Wine Enthusiast come with a limited warranty provided by the product manufacturer. While Wine Enthusiast attempts to facilitate any warranty work between our customers and the manufacturers, all warranties are provided solely by the manufacturers. Wine Enthusiast makes no express warranties of any kind and disclaims any implied warranties, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. Wine Enthusiast has no liability to any person or entity with respect to any liability, loss or damage, including actual, indirect, special, incidental or consequential damage, caused directly or indirectly by the use or performance of any product sold by Wine Enthusiast. Rights may vary from state to state.

Items that have been discontinued that qualify for replacement under warranty terms will be replaced by a model of equal or lesser value that is as similar to the original defective unit as possible as deemed by Wine Enthusiast. In the event a single unit needs replacement that was marketed and purchased along with a second unit as a double unit, and said model has been discontinued, the defective unit will be replaced by a model of equal or lesser value that is as similar to the original defective unit as possible as deemed by Wine Enthusiast. This may result in the replacement unit not identically matching the original unit, in which case the customer will be offered a discount as determined acceptable by Wine Enthusiast to purchase the new matching unit to complete the double unit.

Wine Cellar Warranty Registration
If you bought a Wine Enthusiast Wine Cellar or Wine Refrigerator through one of our Retail Partners, please call our Wine Cellar Specialists at 800.356.8466 EXT #2.

Wine Cellar Warranty Policy
The Wine Enthusiast companies in agreement with our manufacturers warranties all wine cellars to be free from defects due to workmanship or material under normal use and service for a period of (1) year from receipt for both parts and labor.

NEW WINE CELLARS ONLY
If your wine cellar is not operating within the Manufacturers' specifications, Wine Enthusiast and/or the Manufacturer reserves the right to repair or replace the wine cellar. Wine Enthusiast may request the consumer to contact a local refrigeration company to service the wine cellar. All cost for labor and materials is covered for 1 full year from date of receipt. If Wine Enthusiast deems the unit not repairable, Wine Enthusiast will use the value of your original order toward a replacement. However, the customer will be responsible for all shipping costs on the replacement after the initial 90 days. Extended warranties are available for an additional cost at the time of purchase or up to 30 days from the unit being in home. (These warranties will extend the 1 year warranty to 2, 3 or 5 years).

Manufacturer warranties and extended warranties/protection plans are not transferable.

Protection Plan Terms and Conditions
Check out our Protection Plan Terms and Conditions Information Here.

How to Care for Your Wine Cellar

Make sure you have proper clearance and ambient temperatures
Most wine cellars require some form of clearance and have recommended minimum and maximum ambient temperature levels. While some built in wine cellars are ‘zero clearance’, some may require up to an inch depending on the model and size. Free standing units typically require 2-3”, so once your cellar is installed you want to just ensure that proper clearance and ventilation is being provide.

Ambient temperature cannot only affect the temperatures inside your wine cellar but will affect the longevity and overall efficiency of the unit. So be sure to adhere to the recommended minimum and maximum ambient temperature levels when deciding on the location for your wine cooler.

Be sure to change your filter and clean drip trays
Some wine cellars come standard with an air (sometimes charcoal) filter. These filters will help to keep the air clean within the cellar, and in some instances will limit the amount of air that is allowed into the cellar. If there is too much air that enters the cellar, it can lead to higher than desired humidity and moisture levels which can entice the growth of mold (see below for more on mold). Most filters are good for approximately a year or so, but that can depend on the overall ambient temperature and humidity levels in your area. So, if you notice that moisture is starting to build up to undesirable levels and your humidity is exceeding 80%, it is probably time to change that filter.

Other cellars will have drip trays that collect excess moisture from the cellar. If your wine cellar or refrigerator does have a drip tray, those should be checked every few months to make sure there is not excessive water build up (a mold spore attractor) and that the tubes are clear allowing a flow of water to the tray.

Wiping down the coils and interior cabinet
In certain cellars, the condensing coils or fans may be exposed on the back wall of the unit. If so, we recommend just taking a dust brush/paper towels (or ideally a handheld vacuum or compressed air) and cleaning those once a year or so. It helps the functioning of the coils and avoids any exterior coil damage as the condensing coils are the part of the cellar that get warm when the compressor is on. It is also a good idea to wipe down the walls and possibly the floor of your cellar at that same time if there is an excessive moisture build up. Any mineral deposits, residual water, or dust/dirt should be cleaned with warm water. A non-perfumed mild soap could be used. Again, the idea of these cellars is to maintain humidity between 50-75% for long term storage so the corks do not dry out. So, if the humidity goes above 80% for longer periods of time and there is visible moisture, that is something you want to handle before it can become a potential issue.

Other cellars will have drip trays that collect excess moisture from the cellar. If your wine cellar or refrigerator does have a drip tray, those should be checked every few months to make sure there is not excessive water build up (a mold spore attractor) and that the tubes are clear allowing a flow of water to the tray.

Keep an eye out for mold and mildew
All wine cellars are intentionally humid to keep the cork moist. Although, humidity can lead to mold. But don’t be alarmed as you can simply wipe it off with a clean, soft cloth. However, you do want to make sure to react at the first sign of it, as once it reaches your labels it could affect their appearance…. Unless you choose to go for the old wine cave style for your bottles.

Rest assured, mold won’t affect the wine inside their bottles, but you should try to address it at first sight to make sure it does not lead to an unnecessary larger problem. Ideal humidity should be between 50-80% which helps keep your corks from drying out. If the humidity is consistently around 80% or higher, a small room dehumidifier will probably help lower the humidity levels in the room and the cellar.

If you have any questions on any of our Wine Cellar Care Guides or would like to speak to one of our Wine Cellar Technical Support Representatives, please call us at 800-648-6058 ext 2.