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Returns & Warranties
Holiday Return Policy
We want you to be completely satisfied with your holiday purchase, so we have extended our regular holiday return deadlines. For all items purchased between November 1, 2019 and December 31, 2019, simply initiate a return within 60 days of receipt. If you are not satisfied with your order, please complete the following return form and send back the returning merchandise for a quick exchange, refund, or credit. All returns and exchanges must be in original condition and include all components. Once your return is received and processed, you will be notified via email.
Click here for our Return Form.
The following items are not returnable: personalized items, custom wine cellars, custom wine racks, cooling units, opened audiovisual products (CDs, DVDs, etc.), opened computer software, books, food, plants or items that are damaged or abused. Any merchandise missing the original Universal Product Code (UPC) cannot be returned.
Pricing & Availability
Wine Enthusiast cannot confirm the price of an item until after you order. In the event of a pricing error, Wine Enthusiast may refuse or cancel any orders placed for that item. We will notify you of any cancellations. Prices and availability are subject to change without notice.
A Restocking Fee of 20% will be charged on free-standing wine cellars, wine racks, large furniture pieces, cooling units and select items if they are being returned or refused upon delivery. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. In instances of an item being defective please see the warranty section below.
Some items may be shipped directly from the manufacturer. These items, if cancelled after 7 days may incur a 20% restocking fee.
Shipping & Handling Fees
Shipping & Handling will only be refunded if the item was defective, damaged, the wrong item was sent or the personalized product was made incorrectly.
Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
Damaged, Defective or Incorrect Items
If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 800.648.6058 for further instructions.
If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.
Please remove all personal items or data from any returned products. Wine Enthusiast is not responsible for any personal items or data left in or on these items.
SPECIAL NOTE: If your Wine Enthusiast Product was purchased at any other Retail store and not directly from Wine Enthusiast, we CAN NOT accept your return. You MUST contact the retail store that you bought the item from.
Many products sold by Wine Enthusiast come with a limited warranty provided by the product manufacturer. While Wine Enthusiast attempts to facilitate any warranty work between our customers and the manufacturers, all warranties are provided solely by the manufacturers. Wine Enthusiast makes no express warranties of any kind and disclaims any implied warranties, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. Wine Enthusiast has no liability to any person or entity with respect to any liability, loss or damage, including actual, indirect, special, incidental or consequential damage, caused directly or indirectly by the use or performance of any product sold by Wine Enthusiast. Rights may vary from state to state.
Items that have been discontinued that qualify for replacement under warranty terms will be replaced by a model of equal or lesser value that is as similar to the original defective unit as possible as deemed by Wine Enthusiast. In the event a single unit needs replacement that was marketed and purchased along with a second unit as a double unit, and said model has been discontinued, the defective unit will be replaced by a model of equal or lesser value that is as similar to the original defective unit as possible as deemed by Wine Enthusiast. This may result in the replacement unit not identically matching the original unit, in which case the customer will be offered a discount as determined acceptable by Wine Enthusiast to purchase the new matching unit to complete the double unit.
Wine Cellar Warranty Registration
If you bought a Wine Enthusiast Wine Cellar or Wine Refrigerator through one of our Retail Partners, please call our Wine Cellar Specialists at 800.356.8466 EXT #2.
Wine Cellar Warranty Policy
The Wine Enthusiast companies in agreement with our manufacturers warranties all wine cellars to be free from defects due to workmanship or material under normal use and service for a period of (1) year from receipt for both parts and labor.
NEW WINE CELLARS ONLY
If your wine cellar is not operating within the Manufacturers' specifications, Wine Enthusiast and/or the Manufacturer reserves the right to repair or replace the wine cellar. Wine Enthusiast may request the consumer to contact a local refrigeration company to service the wine cellar. All cost for labor and materials is covered for 1 full year from date of receipt. If Wine Enthusiast deems the unit not repairable, Wine Enthusiast will use the value of your original order toward a replacement. However, the customer will be responsible for all shipping costs on the replacement after the initial 90 days. Extended warranties are available for an additional cost at the time of purchase or up to 30 days from the unit being in home. (These warranties will extend the 1 year warranty to 2, 3 or 5 years).
Manufacturer warranties and extended warranties/protection plans are not transferable.
Protection Plan Terms and Conditions
Check out our Protection Plan Terms and Conditions Information Here.