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We stand behind every item we sell, and we want everyone who receives a Wine Enthusiast product to be completely satisfied. If you or your gift recipient are not 100% happy with an item, call 800.648.6058 for assistance. Our Customer Care Team is available between the hours of 9am-5:30pm EST Mon-Fri.
Our Dedication To Delivery
Wine Enthusiast has over 30 years of experience in packaging and shipping fragile items (such as fine glassware, wine cellars, etc.) throughout the United States. We have extensive quality control to ensure your items ship safely and securely to its destination. Even with these extra precautions, we do realize damages may occur upon delivery. If you receive an item that has been damaged upon delivery, simply call Customer Care at 800.648.6058 and we will gladly assist you.
Don't believe us? Take our customers' word for it:
"I would be remiss if I didn't add the service support from WE - One of 8 was broken on delivery...they instantly sent a replacement. Happened with a decanter once; same friendly, prompt response. Outstanding glasses and customer support."
Chet from Doylestown, PA
"One of the wine glasses was broken on arrival and wine enthusiast promptly replaced it. What excellent service!"
Stu from Fairfax, VA
"The first unit I ordered arrived damaged. After contacting WE customer service, they were most apologetic and sent out a replacement without question. The new unit arrived in perfect condition!"
kittypro from Houston. TX