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10-Year Limited Glassware Warranty
In the event your Fusion or ZENOLOGY Glassware breaks, we'll replace it, even up to 10 years after purchase!
Enjoy unprecedented glassware protection guaranteed by America's #1 source for wine essentials — Wine Enthusiast.
*Conditions apply. See details below .
How do I replace my broken item?
Simply email us at email@example.com with your original order number and a picture of the broken glass. A friendly Customer Care Representative will assist you with your claim. The cost of shipping and handling is $9.95 per glass or decanter with a limit of 3 replacement glasses per claim.
* Please remember that glasses can only be replaced once under our warranty, a replacement glass does not carry the warranty. Only glasses from the original purchase are covered.
What items are covered by the Warranty?
This Policy covers Fusion Classic, Fusion Infinity, Fusion Air, Fusion Table, ZENOLOGY and ZENOLOGY Long Stem glassware.
Wine Enthusiast Company is providing a limited glassware warranty policy ("Policy") to the original purchaser ("Purchaser") of glassware for a period of 10 years from the date of delivery (calculated at five days after the date of shipment) of the glassware to the Purchaser. This Policy covers Fusion, Fusion Classic, Fusion Infinity, Fusion Air, Fusion Table, ZENOLOGY and ZENOLOGY Long Stem glassware product lines manufactured for Wine Enthusiast Company and sold carrying either the Fusion or ZENOLOGY, and Wine Enthusiast brands. This Policy solely covers damage (including breakage) to the glassware caused by a defect in the manufacturing of the glassware during normal use, which does not include, among other things, subjecting the glassware to high temperatures, pressure, or impact. This Policy does not cover damage caused by any other means, including but not limited to damage caused by intentional breakage. In the event that the original glass design (shape, size, color) is discontinued, Wine Enthusiast will replace the glass with a glass of equivalent or greater value.
In order to claim a defect in glassware, the Purchaser is required to call 800.648.6058 to make a claim. Purchasers making a claim, including but not limited to those making multiple claims, may be required to mail evidence of the breakage to Wine Enthusiast Company for testing or send pictures of the broken glass. All such mailing must be made in accordance with all applicable United States Postal Service laws, regulations, and policies or other applicable courier policies. In the event Purchaser wants to replace a Personalized glassware product, Wine Enthusiast will replace the product with a non-personalized glassware product, of equivalent or greater value. Purchaser is responsible for the shipping and handling charges incurred in mailing replacement glassware to the Purchaser. The cost of shipping and handling is $9.95 per glass or decanter. Once a replacement glass has been sent for a broken glass from the original purchase, the warranty is considered fulfilled. The replacement glass itself does not hold any additional warranties.
This Policy applies to Fusion or ZENOLOGY glassware purchased on or after July 1, 2008. The obligation of Wine Enthusiast under this Policy is limited and subject to change without notice. Wine Enthusiast Company does not provide any other warranty, express or implied, with respect to the glassware. Upon Purchaser's return of the broken glass's base, proof of purchase, Wine Enthusiast will send a replacement glass. Wine Enthusiast reserves the right to cancel the Policy at any time without notice to Purchasers.
This Policy does not apply to restaurant/hospitality use. Please contact a Wine Enthusiast Consultant at 800-356-8466 if you are purchasing Fusion/Zenology glassware for your commercial business.