Skip to main content Skip to footer

Career Opportunities

Come Grow With Us!

Wine Enthusiast Companies is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. The company is comprised of:

Wine Enthusiast Commerce (WineEnthusiast.com) the premiere online destination for wine storage products and accessories.

Wine Enthusiast Media (Winemag.com) the world’s leading print publication and online destination for wine and food content, with over 25,000 wines rated and reviewed per year.

WineExpress.com (WineExpress.com), a curated wine sales retail site featuring wines from around the globe.

All three groups combined are a driving force in the wine/spirits industry and B to B/B to C marketplaces. Our products and content excite, satisfy, enrich, entertain and inspire wine lovers of all levels, from novice to expert.

We have a unique opportunity for a motivated and entrepreneurial professional to join our team. Come grow with us!

We offer a team-oriented, customer driven environment with competitive starting salaries, company incentives and comprehensive benefits packages.

If you are interested in joining our team, please send a letter of intent and or your résumé to our Human Resources Department at hrjobs@wineenthusiast.net.

Available Positions:

About Us:

The concept of making the wine lifestyle, and everything it represents, accessible to everyone is what Wine Enthusiast Companies is all about. Founded in 1979 by Adam and Sybil Strum— newlyweds who launched a wine accessories business out of the attic in their home —40 years later, Wine Enthusiast is a nationally-recognized leader in the wine media space and a prominent multi-channel marketer with a full-breadth line of wine-related products.

Chargeback Coordinator

Our Chargeback Coordinator research and investigate open claims and chargeback deductions, resolving disputes initiated by the issuing bank, and process all merchant chargebacks within the time frames established by card brands in order to prevent loss.

Using your chargeback experience, you'll evaluate the complaint, research the dispute and resolve it under the card bank regulations and rules, preparing and submitting the required documentation on chargeback cases .You'll review, analyze and process all re-presentments, pre-arbitration, arbitration, pre-compliance and compliance cases pending in the card brands portals, as well as review vendor guides and communicate possible non-compliance issues with internal team.

Responsibilities include:

  • Maintain a log on all pending issues with status of resolution for future reference
  • File disputes/claims by obtaining carrier or necessary documentation, submission and follow-up
  • Assist with additional chargeback projects or reports as assigned.
  • Dispute invalid deductions within the claim’s expiration time-frame, and follow through until resolved
  • Research and resolve high volume of customer deductions/chargebacks pertaining to shipping violation claims, allowances, discounts, damages, pricing, and shortages
  • Interact with internal departments during the process of validating deductions
  • Prepare and submit necessary adjustments for processing; Review and validate all chargeback activity for proper processing and reconciliation.

Reports To:

Finance

Education:

High school, Associate’s Degree preferred

Professional Experience:

2-5 years professional work experience processing chargebacks

Required Skills:

  • Previous position processing chargebacks
  • Familiarity with all credit card portals
  • High chargeback win ratio
  • The ability to learn quickly
  • Exceptional verbal and communication skills
  • The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
  • Displays a sense of urgency and problem-solving skills
  • Strong negotiation and follow-up capabilities

Technical Skills:

Familiarity with Microsoft Office (Outlook, Word, Excel)

Preferred Skills:

Familiarity with Netsuite ERP system

Location/Remote Work:

Remote work is available

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly yoga class and optional wine tasting class participation.

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

Share this position:

Back to Top

Director of B2B Business Development

As a nationally recognized brand and category leader, we have a unique opportunity for a motivated and entrepreneurial professional to join us as our Director of B2B Business Development. Reporting to the Vice President of Sales, this person will be responsible for developing and implementing strategic sales plans designed to ensure consistent growth and market dominance in the Retail and Wholesale B2B channels.

Responsibilities include:

  • Develop and mentor a motivated sales force to maintain and expand our existing national presence with brick & mortar and e-commerce retailers. (Current customers include Costco, Amazon, Wayfair, Home Depot, Best Buy, Lowes, Total Wine, Bed Bath & Beyond and more)
  • Develop and execute a sales plan to build and grow sales with appliance distributors and key appliance retailers targeting the Kitchen and Architectural Design marketplace
  • Discover new ecommerce channels and platforms for Wine Enthusiast key products to resell
  • The ability to establish and build long-term trusted relationships with key account buyers, planners and support personnel.
  • Identify business opportunities with the accounts and work with internal partners to create customized plans to drive results.
  • Develop and present key account business reviews to grow business and profits.
  • Manage a staff of account manager, admin and customer service
  • Represent the organization and present products at trade exhibitions & events.
  • Provide detailed reporting to executive management in a timely manner.
  • Domestic travel as required

Reports To:

VP of Sales

Education:

Bachelor's Degree

Professional Experience:

Possess a minimum of 5-10 years of hands on selling experience with national accounts within Big Box, Appliances and E-Commerce categories.

Required Skills:

  • Proven record of achievement with strong leadership and mentoring qualities.
  • Utilize exceptional verbal and written communication skills.
  • Maintain excellent follow-up and attention to detail.
  • Managed both company and independent sales professionals.
  • Entrepreneurial thinking and a strong desire to excel.

Technical Skills:

Proficient in Microsoft Office Suite, Internet, NetSuite and various social media platforms.

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly gym classes and optional wine tasting class participation.

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

Share this position:

Back to Top

Customer Service Representative

The key to being a successful Customer Service Representative at the Wine Enthusiast is knowing how to always put the customer first. We ensure our customers receive timely, accurate and knowledgeable information as well as assistance and accuracy processing their orders.

Responsibilities include:

  • Answer in-bound customer calls
  • Communicate with customers via email & Live Chat
  • Command thorough product knowledge of our merchandise
  • Process customer orders accurately and quickly via our computer system
  • Assist customers with product selection and questions
  • Process and resolve customer inquiries promptly

Reports To:

Manager, Customer Service

Education:

Bachelor's Degree

Professional Experience:

1-2 years of Customer Service experience

Required Skills:

  • Maintain fast and accurate data entry skills
  • Strong attention to detail
  • Exceptional interpersonal and communication skills
  • Strong active listening skills
  • Strong multi-tasking skills and outstanding organizational skills
  • The ability to work in high demand environment with minimal supervision
  • A clear, calm and pleasant speaking voice
  • Prior call center, receptionist and or retail experience

Technical Skills:

Microsoft Office experience and skills

Preferred skills:

Familiarity with NetSuite ERP system

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly yoga class and optional wine tasting class participation.

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. Please no phone calls or third parties. We look forward to contacting those candidates who fit the position’s requirements. Wine Enthusiast Companies is proud to be an equal opportunity employer.

Share this position:

Back to Top

Technical Support Specialist for Wine Refrigerators

The primary job of the Technical Support Specialist is to provide general customer service and telephone troubleshooting for customers and field repair technicians needing assistance with operating or repairing wine storage refrigerators and wine cellar cooling units.

Responsibilities include:

  • Handle incoming technical support calls in order to troubleshoot potential defect and/or usability
  • Contact service companies to initiate repair calls
  • Work with in-house service technician on return unit repairs
  • Work with Inventory planning to order replacement parts for cellar repairs

Reports To:

Head of Sales

Education:

High school, college preferred

Professional Experience:

2-3 years of Technical experience (we would prefer HVAC, but electrical/machinery/automotive or small engine interest is ok as well)

Required Skills:

  • Have prior customer service experience
  • A clear, calm and pleasant speaking voice
  • Exceptional interpersonal and communication skills
  • Strong multi-tasking skills and outstanding organizational skills
  • The ability to work in high demand environment with minimal supervision
  • Have an inquisitive nature and a natural problem solver

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly yoga class and optional wine tasting class participation.

The position is 37.5 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

Share this position:

Back to Top

Assistant Digital Editor

The ideal Assistant Digital Editor candidate has excellent writing and editing skills is proactive, creative, organized, and has an eye for detail. In addition to daily digital production support, the assistant editor may be included in conceptualizing editorial projects and campaigns; write trends-driven wine and spirits content and help to execute a variety of digital packages with the senior editors. This is a hands-on job that involves direct interaction with a network of international writers and editors as well as daily production tasks for the Wine Enthusiast magazine website, Winemag.com.

Responsibilities include:

  • Detailed fact-checking under the advisement of senior editors
  • Write headlines and excerpts for articles based on SEO best practices
  • Produce articles and other web-exclusive content via WordPress CMS from start to finish, as well as converting pieces from our print magazine via InDesign into WordPress, per our monthly editorial calendar
  • Coordinate with our Tasting & Review department to produce trend stories and wine recommendation roundups
  • Pitch and write shorter news and trend pieces to run on winemag.com
  • Keep the homepage and other sections of winemag.com up to date with the latest editorial content
  • Assist in basic photo research and occasional image sourcing under the advisement of the art team
  • Maintain daily production schedule

Desired Experience and Skill Set:

  • Solid writing, grammar, and line-editing skills
  • Broad experience in digital media and/or an ability to pick up and learn new software and technology promptly
  • Experience in WordPress or similar CMS highly desired
  • Attention to detail and deadlines, and must have experience multitasking and tracking many projects simultaneously in a fast-paced environment
  • Basic knowledge of HTML and Adobe Creative Suite (Photoshop, Illustrator, InDesign) helpful
  • Understanding of SEO best practices and keyword research, or the ability to learn
  • Previous experience in the food and beverage industry and/or familiarity with wine a plus

Other Information:

This is a full-time position. We offer a competitive compensation package which includes paid time off, medical, dental, vision benefits, life insurance, 401k match, employee discount program, on-site cafe and gym, weekly yoga and seasonal wine tasting classes, covered parking and shuttle service between White Plains train station and our offices

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. Please no phone calls or third parties. We look forward to contacting those candidates who fit the position’s requirements. Wine Enthusiast Companies is proud to be an equal opportunity employer.

Share this position:

Back to Top