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Career Opportunities

Come Grow With Us!

Wine Enthusiast Companies is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. The company is comprised of:

Wine Enthusiast Commerce (WineEnthusiast.com) the premiere online destination for wine storage products and accessories.

Wine Enthusiast Media (Winemag.com) the world’s leading print publication and online destination for wine and food content, with over 25,000 wines rated and reviewed per year.

WineExpress.com (WineExpress.com), a curated wine sales retail site featuring wines from around the globe.

All three groups combined are a driving force in the wine/spirits industry and B to B/B to C marketplaces. Our products and content excite, satisfy, enrich, entertain and inspire wine lovers of all levels, from novice to expert.

We have a unique opportunity for a motivated and entrepreneurial professional to join our team. Come grow with us!

We offer a team-oriented, customer driven environment with competitive starting salaries, company incentives and comprehensive benefits packages.

If you are interested in joining our team, please send a letter of intent and or your résumé to our Human Resources Department at hrjobs@wineenthusiast.net.

Available Positions:

Wine Enthusiast Corporate Core Values:

  • Respect, Trust, Support, Growth
    • We have faith in our employees’ abilities and our leaders offer clear and consistent paths to success via education and mentorship.
    • We believe that opinions at all levels have merit and importance.
  • Innovation and Open-Mindedness
    • We value and reward those who “think outside the box” to elevate the company.
    • We are not afraid to learn from mistakes. We celebrate change, recognizing that a nimble culture attracts talent and retains the kind of employees who push the envelope and build our business for the future.
  • Empathy and Inclusion
    • We support our employees in their best and worst times with patience and understanding, recognizing that work hours represent a substantial percentage of one’s time.
    • We encourage diverse mindset that help us better reflect the evolving wine culture.
  • Joy and Family
    • We recognize that our business is not just about numbers, but also about people.
    • As a family business, we honor the importance of our employees’ home lives including a strong sense of community and family within our company as well.
    • We encourage fun, discovery, adventure, and health for our teams.
  • Communication and Transparency
    • We speak openly about our achievements and challenges, talking honestly about how each of us can grow.
    • We are proud of who we are but also self-aware, constantly looking for ways to improve our business and the culture of our organization.

About Us:

The concept of making the wine lifestyle, and everything it represents, accessible to everyone is what Wine Enthusiast Companies is all about. Founded in 1979 by Adam and Sybil Strum— newlyweds who launched a wine accessories business out of the attic in their home —40 years later, Wine Enthusiast is a nationally-recognized leader in the wine media space and a prominent multi-channel marketer with a full-breadth line of wine-related products.

Social Media & Community Coordinator

The Social Media & Community Coordinator will support our ever-growing social media audience as we scale our community to new platforms. They will be responsible for setting the tone for the community, being present, enforcing community guidelines, and sometimes even removing members or deleting posts when appropriate. They will provide an additional layer of audience listening for brand discussion and interaction with customers/fans.

The ideal candidate has a strong passion and understanding of social media engagement behaviors, is digitally savvy and comfortable using social media for corporate objectives. They understand the value of an online presence for brand recognition and how to facilitate customer engagement.

This role will report to our Social Media Manager as part of the Social Media team, and collaborate closely with Customer Service, Editorial, Commerce and Creative team members to achieve cross-functional success.

Responsibilities include:

  • Continuously monitoring and managing Wine Enthusiast’s social community through timely responses to customer/fan messages in the Wine Enthusiast brand voice.
  • Work in tandem with the Social Media team on content creation and planning, including caption writing, curating UGC, post scheduling, and community management.
  • Continuously brainstorm and execute new ways to engage our social audiences while communicating core brand messaging.
  • Liaise directly with Customer Service Specialists to address community comments and customer service-related questions.
  • Monitor, analyze and report on social metrics to propose effective strategies for community growth and enhanced engagement.
  • Daily review of Wine Enthusiast platforms to scan for brand mentions and relevant conversations.
  • Work on developing the community by participating in discussions, finding new customers/fans and listening to the current ones

Reports To:

Social Media Manager

Education:

Bachelor's Degree

Professional Experience:

1-2 years professional work experience in Social Media, Community Management, Communications / PR, Customer Service or related.

Required Skills:

  • The ability to learn quickly and adapt to rapidly changing environments
  • The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
  • Strong copywriter with the ability to repurpose marketing materials and communication effectively for each owned channel.
  • Strong understanding of how social media users behave, interact and communicate on each social network.
  • Familiarity with social monitoring and planning tools (e.g. Later, Creator Studio, Listening Software, etc.)
  • Up to date on the latest trends and best practices, and are the first to test out new platforms and features when they launch
  • Strong attention to detail and an eye for elevated content.
  • Displays a strong sense of empathy, good listening skills, and adaptability
  • Experience in providing perspective and support during times of crisis.
  • The ability to connect people and stimulate discussion
  • Exceptional verbal and communication skills
  • Existing knowledge or a desire to learn about wine, beer and spirits
  • Self-starter with an entrepreneurial drive

Tecnical Skills

  • Proficient in various Social Media platforms including, but not limited to, Facebook, Instagram, Twitter, LinkedIn, TikTok, YouTube, Reddit, Pinterest
  • Familiarity with Microsoft Office
  • Understanding of Mobile Messenger Apps (e.g. FB Messenger, Creator Studio, Instagram DM, Twitter DM, Slack)

Preferred Skills:

  • Familiarity with Adobe Creative Suite, Canva and other content creation tools
  • Knowledgeable in Social Media Listening & Analytics
  • Familiarity with digital/web data tools like Google Analytics

Location/Remote Work:

Remote work is available

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly gym classes and optional wine tasting class participation.

The position is40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees

If you are interested in this position, please forward a cover letter and resume to corporatehr@wineenthusiast.net. We will reach out to those candidates who best match our requirements. Please no phone calls or third parties. We are proud to be an EOE.

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Drop Ship, Vendor Relations

We need a drop ship coordinator who is process and resolution driven to join our team.

Responsibilities include:

  • Oversee 80 + drop ship vendors within Wine Enthusiast scope of business
  • Run daily reports and create quarterly vendor score cards, on time delivery and returns/cancellations
  • Troubleshoot and rectify PO issues, working closely with customer service and sales
  • Report trends in product issues/damages and suggest resolutions
  • Obtain and manage lead times and update consistently
  • Ensure on time Door to Door and White Glove deliveries
  • Set up new drop ship vendors within systems and on board
  • Process improvement projects
  • Vendor performance analysis

Reports To:

Director of Merchandising

Education:

Bachelor's Degree

Professional Experience:

3-5 Years

Required Skills:

  • The ability to learn quickly
  • The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
  • Exceptional verbal and communication skills
  • Existing knowledge or a desire to learn about wine

Preferred Skills:

Familiarity with Netsuite ERP system and Logic Broker

If you are interested in this full-time position, have a college degree, and have a minimum of 10 years of experience, please forward a cover letter and resume to corporatehr@wineenthusiast.net. We will reach out to those candidates who best match our requirements. Please no phone calls or third parties. We are proud to be an EOE.

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Product Development Manager

The Product Development Manager will lead several key categories/subcategories and be responsible for growing company revenues by developing new products and discover improvement possibilities on current products. Translate trends into concepts that respond to business needs (e.g., innovation, merchandising strategy, price points, margin, core vs seasonal balance, and sales reports considerations) for the relevant product category.

From concept through production, and ensuring performance, cost, quality, and schedule adherence. The position will provide expertise in proven techniques for successful product development and design for manufacturing/assembly. The PDM will work closely with large cross-functional teams (Vendors, Marketing, Creative, Sales, Customer Service, Quality, Packaging, etc.) to manage development throughout the entire product lifecycle.

Responsibilities include, but are not limited to:

  • leading technical development of products
  • defining product specifications
  • identifying risks and opportunities to preempt development hurdles
  • providing escalation management
  • working with stakeholders to report on business quarterly
  • expected to work with current vendors and source new based on business needs
  • will be required to travel internationally

Strong analytical mindset is a must. The position requires reporting consistently and the ability to identify trends based on demand.

  • Strong interpersonal, communication, and presentation skills
  • Demonstrates a "hands-on" team approach to solving problems
  • Ability to prioritize and manage multiple tasks and projects in a fast-paced environment
  • Ability to employ critical thinking and problem-solving techniques to approach any/all issues. If unable to resolve certain issues, can demonstrate a willingness to actively engage other support teams to drive towards resolution.
  • Strong attention to detail
  • Strong analytical skills
  • Proactive and enthusiastic in approaching challenges, with a solution-oriented mindset and uses mature discretion in approaching situations
  • Ability to travel in North America and internationally
  • Ability to take direction and flex execution style based on feedback from teams
  • Interpret needs of direct manager, direct reports, cross-functional team/partners, executives, and others to address issues or devise action plan quickly and efficiently

Experience

  • 7-10+ years Product Development/Merchandising
  • Bachelor’s degree required
  • Home or consumer goods experience a must
  • An appreciation or curiosity about wine a plus

If this position interests you and your skills meet the requirements, please forward a cover letter and resume to corporatehr@wineenthusiast.net. We will reach out to those candidates who best match our requirements. Please no phone calls or third parties. We are proud to be an EOE.

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Account Executive, Central Coast California

As the Central Coast Account Executive for Wine Enthusiast Media you will be expected to be a Wine Enthusiast brand ambassador - obsessively focused on driving consistent growth with innovative solutions for our clients. This position calls for a hungry individual with a driving force and passion for the wine industry. This person is a storyteller who can “Bring Wine to Life,” as the WE Companies Mission states via accessible and authoritative marketing. This role reports directly into the Advertising Director and is an integral part of the publishing team

Responsibilities:

  • Oversee the Central Coast California territory to consistently meet and exceed annual goals as well as daily expectations
  • Ensure client success and satisfaction across all sold and closed programming
  • Actively maintain key client relationships via calls and in-person meetings
  • Develop an consultative rapport to close business while always look for areas of opportunity that benefit our clients
  • Work alongside our Advertising Director to develop new and fitting media products for your territory
  • Coordinate with production teams on digital program executions, print operations, events and creative services
  • Ability to travel and coordinate with Advertising Director for representation at all relevant local events and client meetings

Requirements:

  • 5+ years of experience in media sales including digital media
  • Laser focus on media revenue goal while considering new business growth
  • Comfortable making sales calls with excellent presentation skills
  • Act as a team player alongside five other sale representatives
  • List of existing relationships either client-direct or with agencies
  • Experience and fluency in the Digital Media space
  • Alcohol beverage industry client experience a plus
  • Bachelor’s Degree

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Executive Assistant

Wine Enthusiast Companies headquartered in Westchester County, NY is seeking an experienced Executive Assistant to join our team.

The Executive Assistant reports directly to the Co-founder in a one-on-one working relationship and at times is called upon to perform administrative duties for our executive management team. The person we are seeking is professional, highly organized, works with confidence, and can communicate effectively and professionally with a wide range of external and internal contacts.

The main responsibilities of this position include managing corporate travel, setting up meetings, handling executive lunch orders, protocol communications, management of office supplies, internet research, and assisting with data entry projects.

The successful candidate will have experience with all the aspects of making both domestic and international travel arrangements. As well, possess strong computer and internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff. This may include outside clients and vendors. Sensitivity to confidential matters is also a requirement.

Work will be performed at our headquarters located in Valhalla, NY. Along with the opportunity to work with great people, we offer a competitive compensation package which includes a 37.5-hour work week, personal, holiday time, sick time, medical, dental, vision, and life insurance benefits, 401k employee discounts, shuttle service to and from White Plains train station on-site gym with free fitness classes, cafeteria, and covered parking- in a beautiful campus setting.

If you are interested in this full-time position, have a college degree, and have a minimum of 3 years of experience, please forward a cover letter and resume to corporatehr@wineenthusiast.net. We will reach out to those candidates who best match our requirements. Please no phone calls or third parties. We are proud to be an EOE.

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Delivery Truck Driver

We are seeking a Appliance/Furniture Delivery Driver and a Driver Helper to join our team! The driver will drive to deliver and pick up goods and packages and the helper will assist with the deliveries and pick up.

Responsibilities include:

  • Ability to move at least 300 lbs. or more with the use of equipment or in tandem with a helper.
  • Able to help install and assemble all delivery products as per company guidelines for customer.
  • Ensure the product is inspected prior to delivery for damage.
  • Follow proper loading and unloading procedures according to safety guidelines.
  • Follow safety guidelines for proper deliveries inside customer locations.
  • Inspect product after delivery to ensure product is not damaged.
  • Provide customer service at the highest level.
  • Able to utilize all routing guides
  • Complies with all DOT guidelines
  • Willing to work in warehouse when not driving.

Reports To:

Manager of the Warehouse

Education:

High School Diploma

Professional Experience:

1-2 years professional work experience

Required Skills:

  • All candidates should have a valid driver’s license
  • Acceptable driving record
  • Must pass pre-employment criminal background and drug test
  • Must have previous experience in driving a box truck
  • Appliance - home delivery background preferred
  • Strong customer service skills
  • Maintain a professional appearance

Location:

Perth Amboy, New Jersey

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Technical Business Analyst

We are hiring a Technical Business Analyst to join our project team. You will work alongside other business colleagues and work closely with the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. We have a very complex ERP and WMS system that you will need to learn to be able to be highly effective.

Responsibilities:

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Leading ongoing reviews of business processes and developing optimization strategies
  • Assist with and ultimately lead triage efforts on system issues
  • Staying up to date on the latest process and IT advancements to automate and modernize systems and to follow The Wine Enthusiast SDLC
  • Conducting meetings and presentations to share ideas and findings
  • Performing requirements analysis and creating requirements documents
  • Documenting and communicating the results of your efforts
  • Documenting current processes and best practices to identify failures
  • Effectively communicating your insights and plans to cross-functional team members and leadership
  • Gathering critical information from meetings with various stakeholders and producing useful reports
  • Working closely with business and technology colleagues, and leadership
  • Ensuring solutions meet business needs and requirements
  • Performing User Acceptance Testing
  • Updating, implementing, and maintaining procedures to continually update our SDLC

Requirements:

  • Minimum of 8 years’ experience in business analysis or a related field
  • Minimum of three years’ experience with
    • Working on an eCommere platform (Magento, Commerce Cloud, NetSuite)
    • Working on a Warehouse Management System (Manhattan, HighJump, Sterling)
    • Working with integrations between systems
    • Working with multiple vendors on integrations between systems
  • Preferably a background in application development or coding
  • Exceptional analytical and conceptual thinking skills
  • The ability to influence colleagues and work closely with them to determine acceptable solutions
  • Advanced technical skills including the ability to analyze a system to gain a full understanding of how its features and functions work
  • Excellent documentation skills
  • Fundamental analytical and conceptual thinking skills
  • Experience creating detailed reports and giving presentations
  • Competency in Microsoft applications including Word, Excel, Teams, and Outlook
  • A track record of following through on commitments
  • Excellent planning, organizational, and time management skills
  • A history of supporting successful projects
  • Six Sigma certification or other process related certification preferred

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Chargeback Coordinator

Our Chargeback Coordinator research and investigate open claims and chargeback deductions, resolving disputes initiated by the issuing bank, and process all merchant chargebacks within the time frames established by card brands in order to prevent loss.

Using your chargeback experience, you'll evaluate the complaint, research the dispute and resolve it under the card bank regulations and rules, preparing and submitting the required documentation on chargeback cases .You'll review, analyze and process all re-presentments, pre-arbitration, arbitration, pre-compliance and compliance cases pending in the card brands portals, as well as review vendor guides and communicate possible non-compliance issues with internal team.

Responsibilities include:

  • Maintain a log on all pending issues with status of resolution for future reference
  • File disputes/claims by obtaining carrier or necessary documentation, submission and follow-up
  • Assist with additional chargeback projects or reports as assigned.
  • Dispute invalid deductions within the claim’s expiration time-frame, and follow through until resolved
  • Research and resolve high volume of customer deductions/chargebacks pertaining to shipping violation claims, allowances, discounts, damages, pricing, and shortages
  • Interact with internal departments during the process of validating deductions
  • Prepare and submit necessary adjustments for processing; Review and validate all chargeback activity for proper processing and reconciliation.

Reports To:

Finance

Education:

High school, Associate’s Degree preferred

Professional Experience:

2-5 years professional work experience processing chargebacks

Required Skills:

  • Previous position processing chargebacks
  • Familiarity with all credit card portals
  • High chargeback win ratio
  • The ability to learn quickly
  • Exceptional verbal and communication skills
  • The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
  • Displays a sense of urgency and problem-solving skills
  • Strong negotiation and follow-up capabilities

Technical Skills:

Familiarity with Microsoft Office (Outlook, Word, Excel)

Preferred Skills:

Familiarity with Netsuite ERP system

Location/Remote Work:

Remote work is available

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly yoga class and optional wine tasting class participation.

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Customer Service Representative

The key to being a successful Customer Service Representative at the Wine Enthusiast is knowing how to always put the customer first. We ensure our customers receive timely, accurate and knowledgeable information as well as assistance and accuracy processing their orders.

Responsibilities include:

  • Answer in-bound customer calls.
  • Communicate with customers via email & Live Chat.
  • Command thorough product knowledge of our merchandise.
  • Process customer orders accurately and quickly via our computer system.
  • Assist customers with product selection and questions.
  • Process and resolve customer inquiries promptly.

Reports To:

Manager, Customer Service

Education:

Bachelor's Degree

Professional Experience:

1-2 years of Customer Service experience

Required Skills:

  • Maintain fast and accurate data entry skills.
  • Strong attention to detail.
  • Exceptional interpersonal and communication skills.
  • Strong active listening skills.
  • Strong multi-tasking skills and outstanding organizational skills.
  • The ability to work in high demand environment with minimal supervision.
  • A clear, calm and pleasant speaking voice.
  • Prior call center, receptionist and or retail experience.

Technical Skills:

Microsoft Office experience and skills

Preferred Skills:

Familiarity with NetSuite ERP system

Other Information:

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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