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Career Opportunities

Come Grow With Us!

Wine Enthusiast Companies is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. The company is comprised of:

Wine Enthusiast Commerce (WineEnthusiast.com) the premiere online destination for wine storage products and accessories.

Wine Enthusiast Media (Winemag.com) the world’s leading print publication and online destination for wine and food content, with over 25,000 wines rated and reviewed per year.

WineExpress.com (WineExpress.com), a curated wine sales retail site featuring wines from around the globe.

All three groups combined are a driving force in the wine/spirits industry and B to B/B to C marketplaces. Our products and content excite, satisfy, enrich, entertain and inspire wine lovers of all levels, from novice to expert.

We have a unique opportunity for a motivated and entrepreneurial professional to join our team. Come grow with us!

We offer a team-oriented, customer driven environment with competitive starting salaries, company incentives and comprehensive benefits packages.

If you are interested in joining our team, please send a letter of intent and or your résumé to our Human Resources Department at hrjobs@wineenthusiast.net.

Available Positions:

Wine Enthusiast Corporate Core Values:

  • Respect, Trust, Support, Growth
    • We have faith in our employees’ abilities and our leaders offer clear and consistent paths to success via education and mentorship.
    • We believe that opinions at all levels have merit and importance.
  • Innovation and Open-Mindedness
    • We value and reward those who “think outside the box” to elevate the company.
    • We are not afraid to learn from mistakes. We celebrate change, recognizing that a nimble culture attracts talent and retains the kind of employees who push the envelope and build our business for the future.
  • Empathy and Inclusion
    • We support our employees in their best and worst times with patience and understanding, recognizing that work hours represent a substantial percentage of one’s time.
    • We encourage diverse mindset that help us better reflect the evolving wine culture.
  • Joy and Family
    • We recognize that our business is not just about numbers, but also about people.
    • As a family business, we honor the importance of our employees’ home lives including a strong sense of community and family within our company as well.
    • We encourage fun, discovery, adventure, and health for our teams.
  • Communication and Transparency
    • We speak openly about our achievements and challenges, talking honestly about how each of us can grow.
    • We are proud of who we are but also self-aware, constantly looking for ways to improve our business and the culture of our organization.

About Us:

The concept of making the wine lifestyle, and everything it represents, accessible to everyone is what Wine Enthusiast Companies is all about. Founded in 1979 by Adam and Sybil Strum— newlyweds who launched a wine accessories business out of the attic in their home —40 years later, Wine Enthusiast is a nationally-recognized leader in the wine media space and a prominent multi-channel marketer with a full-breadth line of wine-related products.

Customer Service Representative

The key to being a successful Customer Service Representative at the Wine Enthusiast is knowing how to always put the customer first. We ensure our customers receive timely, accurate and knowledgeable information as well as assistance and accuracy processing their orders.

Responsibilities include:

  • Answer in-bound customer calls.
  • Communicate with customers via email & Live Chat.
  • Command thorough product knowledge of our merchandise
  • Process customer orders accurately and quickly via our computer system
  • Assist customers with product selection and questions.
  • Process and resolve customer inquiries promptly.

Reports To:

Manager, Customer Service

Education:

Bachelor’s Degree

Professional Experience:

1-2 years of Customer Service experience

Required Skills:

  • Maintain fast and accurate data entry skills
  • Strong attention to detail
  • Exceptional interpersonal and communication skills
  • Strong active listening skills
  • Strong multi-tasking skills and outstanding organizational skills
  • The ability to work in high demand environment with minimal supervision
  • A clear, calm and pleasant speaking voice
  • Prior call center, receptionist and or retail experience

Technical Skills:

Microsoft Office experience and skills

Preferred Skills:

Familiarity with NetSuite ERP system

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Manager, Growth Marketing

The Director, Growth Marketing, will drive revenue growth with an entrepreneurial mindset bringing bold ideas and an experimental process. This role will oversee all Performance Marketing within the company. This role will drive customer acquisition, engagement, and brand awareness through Paid Search, Paid Social, Affiliate, Display, Podcast, Radio, Video, Out of Home, and other top-of-funnel awareness-driving programs.

Under the direction of the CMO, this new position will be responsible for testing new performance marketing campaigns as well as the optimization of all current campaigns. The primary responsibility will be to work with our product and strategy teams to execute and report on recommended digital and traditional media tactics geared toward lead generation and sales.

This includes working with 3rd party vendors, managing and monitoring campaigns, and implementing enhancements for campaign performance improvement. High standards for accuracy and professionalism are expected.

Responsibilities include:

  • Develop and manage Wine Enthusiast’s growth and acquisition roadmap across all online and offline channels, focusing on new customer acquisition and brand awareness
  • Build performance marketing programs including but not limited to SEM, Display, Social, Affiliate, Podcast, Radio & TV focused on core metrics, testing & optimization while staying on-brand
  • Test and think outside the box with existing and new channels.
  • Execution of these campaigns, including working with 3rd party vendors when necessary, including purchasing of digital and traditional media, as well as interacting with internal and external creative teams.
  • Perform forecast modeling and project sales performance to determine media allocations month to month.
  • Accounting responsibilities as they pertain to budget pacing, invoicing, and reconciliation.
  • Management of media budgets and campaigns, ensuring accuracy and working with our data and analytics team to provide comprehensive reporting and optimizations.

Reports To:

CMO

Requirements:

  • 3+ years of performance marketing experience at an established or high-growth DTC brand.
  • An in-depth experience in managing at least 3 of the following channels: Online, TV/OTT, Affiliates, Print/Direct Mail, Radio, or Podcast/Audio.
  • Proven experience in testing new channels and exploring new strategies and tactics to scale existing channels
  • Analytical and detail-oriented
  • Ability to work independently with guided direction and feedback

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly gym classes and optional wine tasting class participation.

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Transit Representative

The primary job of the Transit Representative is to provide general customer service and assistance to customers and home delivery carriers needing support with white glove and threshold home deliveries.

Responsibilities include:

  • Answer incoming Transit calls, emails and live chat in a timely manner, prioritizing and resolving customer escalations.
  • Monitor Freshdesk Transit tickets daily
  • Acquire and maintain thorough product knowledge of our merchandise
  • Process replacement orders accurately and quickly via our computer system
  • Provide carriers with call tags for product returns
  • Enter carrier freight claims
  • Supply shipping costs and quotes to Customer Service, Sales, Planners, and Inventory team members.
  • Communicate directly with carriers responsible for White Glove and Threshold deliveries to convey any specific delivery instructions

Reports To:

Operations Manager

Professional Experience:

1-2 years professional work experience

Required Skills:

  • The ability to learn quickly
  • The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
  • Exceptional verbal and communication skills
  • Have a clear, calm, and pleasant speaking voice
  • Existing knowledge or a desire to learn about wine

Location:

Remote work is available

Technical Skills:

Familiarity with Excel

Preferred Skills:

Familiarity with Netsuite ERP system

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly gym classes and optional wine tasting class participation. The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Associate Product Manager, Wine Storage

Wine Enthusiast Companies, the premier source for all things wine, is seeking a Wine Storage Manager who will support the department’s Director with activities focused on product management and maintenance. The areas involved with this position will include: technical and sales support, product quality and enhancements, product development and marketing activities, daily vendor communications, new product creation and introduction, as well as general product management, database management and information coordination.

Responsibilities include:

  • Monitor competitive activity and product line positioning. Understand competitive product offerings, features, benefits and competitive advantage
  • Determine the products' main selling points and support the Sales & Marketing teams with accurate product information and sales tools to optimize the products' presentation to distribution customers and end users.
  • Maintain all the technical aspects of our products.
  • Ensure accuracy and serve as the central resource for product specifications, testing, and quality.
  • Supervise, monitor and manage 3rd Party test labs during product testing and ensure the testing reports from 3rd Party labs are issued in a timely manner.
  • Collaborate on development of marketing materials (user manuals, spec sheets, etc.) as well as sales support tools (e.g., catalogs, sell sheets, price lists, etc.).
  • Participate in assigned customer support such as preparation of line reviews, trainings, new product presentations, marketing requests, promotions and other related tasks
  • Work with technical support, manufacturing and sales to develop collateral materials, web content and enhance existing product(s) or product line(s).
  • Assist with product development, including product changes and product promotions, specifying components, packaging content and design, product positioning, catalog and sell sheet copy, as required.
  • Manage all artwork creation duties needed for the production in China, and review proof approvals to suppliers.
  • Assist in guiding the marketing communications team in delivering on integrated communications goals between catalog and online assets.
  • Collaborate with the Director on product planning and product line review process. Provide key insights on consumer and market trends. Work collaboratively to identify and evaluate new products, line extensions, and SKU rationalization opportunities.
  • Participate in annual strategic planning process.
  • Travel internationally to suppliers and factories.
  • Ensure all products developed for marketing are filed and approved to comply with all applicable laws and regulations at the state and federal levels (i.e. CEC, DOE)
  • Other duties as assigned by management

Reports To:

Senior Director of Wine Storage

Education:

Bachelor's Degree

Professional Experience:

3+ years professional work experience

Required Skills:

  • 3+ years’ consumer product management experience
  • Self-starter, ability to work independently and in a team environment.
  • Ability to work under tight deadlines.
  • Clear and effective communicator both verbally and in writing.
  • Strong working knowledge of Microsoft Office applications; Word, Excel, Outlook, PowerPoint
  • Solid organizational skills including attention to detail and effective multiple project management
  • Natural desire and potential to take on greater responsibility
  • NetSuite experience would be a plus
  • A love and or an interest in wine. We are after all the Wine Enthusiast!

Technical Skills:

Familiarity with Excel

Preferred Skills:

Familiarity with Netsuite ERP system

Location:

Flexible Schedule. The ability to come in 1-3 days a week or when needed.

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly gym classes and optional wine tasting class participation.

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Warehouse Forklift Driver

This position is seasonal with a chance through effective work, to turn into a permanent position. The Forklift Driver utilizes a variety of mobile equipment to perform various tasks throughout the Distribution/Operations area. One must operate equipment safely, effectively, and efficiently. Training will be available to you, with the opportunity to utilize what you’ve learned.

Responsibilities include:

  • Operating a Forklift in a safe manner
  • Maintain a high standard of housekeeping
  • Loading and Unloading shipments
  • Performs ticketing, stocking, picking, packing, counting, housekeeping, and safety functions
  • Works under direct supervision and follows standard procedures and instructions to accomplish assigned tasks
  • Weekend and Overtime will be assigned, at times mandatory

Reports To:

Managers of Warehouse

Professional Experience:

1-2 year of Forklift experience

Required Skills:

  • The ability to learn quickly
  • The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints
  • Strong attention to detail
  • Existing knowledge or want to learn

Technical Skills:

  • JIRA is used to track development
  • Excel and MS Office
  • Monday.com is used for project planning purposes

Preferred Skills:

  • Basic understanding, support, and execution of continuous improvement principles and tools
  • Previous lift operations experience
  • Basic troubleshooting skills

Salary:

$16 per hour with the addition of overtime pay

Location/Remote Work:

Perth Amboy, New Jersey Job Type: Full-time

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Wine Refrigerator Product Support Specialist

Do you like to troubleshoot and repair household appliances, refrigerators, motors, engines, or other consumer technology? Do you find it enjoyable to know how things work and solve customer concerns by applying your knowledge and problem-solving skills? If this is your strength we might have a great opportunity for you to join our customer service team.

The Wine Enthusiast is a direct marketing and e-commerce leader in providing wine cellars, racking and wine accessories. We are currently seeking a professional who can fill the role as one of our Product Support Specialist working from our headquarters in Valhalla, NY.

The primary job of the Product Support Specialist is to provide general customer service and telephone troubleshooting for customers and field repair technicians needing assistance with operating or repairing wine storage refrigerators and wine cellar cooling units.

With that in mind, the main responsibilities of this position include:

  • Handle incoming technical support calls in an effort to troubleshoot potential defect and/or usability
  • Contact service companies to initiate repair calls
  • Work with in house service technician on return unit repairs
  • Work with Inventory planning to order replacement parts for cellar repairs

Along with having an inquisitive nature, a mechanical ability and pride yourself at being a problem solver, the following will help you be a successful candidate:

  • have 2-3 years of Technical experience (yes, we would prefer HVAC but electrical/machinery/automotive or small engine interest is ok as well)
  • have prior customer service experience
  • have a clear, calm and pleasant speaking voice
  • possess excellent interpersonal and communication skills
  • have strong multi-tasking skills and outstanding organizational skills
  • be able to work in high demand environment with minimal supervision

Reports To:

Manager of Customer Support

Education:

Bachelor's Degree or Technical School Degree (with HVAC or Refrigeration specialty)

Professional Experience:

1-2 years professional work experience

Required Skills:

  • The ability to learn quickly
  • The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
  • Exceptional verbal and communication skills
  • Existing knowledge or a desire to learn about wine

Technical Skills:

Familiarity with Microsoft Office Suite

Preferred Skills:

Familiarity with Netsuite ERP system as well as worked with appliance repair

Location:

Remote work is available for now, but will need to have office availability.

Other Information:

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly gym classes and optional wine tasting class participation.

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Wine Express Marketing Manager

Wine Enthusiast Companies is seeking a driven, efficient, and detail-oriented Marketing Manager to focus on our e-commerce wine business, Wine Express. This individual will be responsible for coordinating campaigns and setting us up for long term success while managing day-to-day functions in a supporting role to the Manager of Business Intelligence. Must have a great, proactive attitude along with the ability to see the bigger picture, take initiative on projects, and plan ahead. A keen attention to detail and pride in one’s work is essential to be successful in this role.

Responsibilities include:

  • Acting as a pivotal role in executing sales, promotions, and virtual events
  • Ensuring the team is on track to accomplish our goals for revenue, expansion and strategic initiatives
  • Proofing product setup, writing promotional copy, and preparing campaigns to ensure customers have an informed and pleasant shopping experience
  • Maintaining and updating website assets to keep our site looking fresh and relevant
  • Maintaining shared documents and data fields to ensure good data hygiene and keep teammates properly informed
  • Identifying areas of the website and business where improvements, optimizations, or new initiatives can be made
  • Sourcing, editing, and uploading product images to display on our website
  • Identifying customer services issues which need attention and routing them for follow-up

Reports To:

Manager of Business Intelligence

Education:

Bachelor’s Degree

Professional Experience:

3-4 years professional work experience

Required Skills:

  • Existing knowledge or a desire to learn about wine
  • The ability to learn quickly
  • Being self-sufficient with a strong sense of initiative to execute projects from inception to completion
  • The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
  • Exceptional verbal and communication skills
  • Proficient in Google Analytics
  • Experience with UX design for websites

Technical Skills:

  • Familiarity with Excel and CSV file types
  • Familiarity with Photoshop or Canva
  • Familiarity with HTML

Preferred Skills:

Familiarity with NetSuite ERP system

Location/Remote Work:

Remote work is available

Includes full medical, dental and vision benefits, 401K match, employee discount, optional weekly gym classes and optional wine tasting class participation.

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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Internship (Hiring for all departments)

Wine Enthusiast is looking for Interns to support all Departments:

  • Social Media
  • Marketing
  • IT
  • Warehouse Logistics
  • Inventory Planning
  • Finance
  • HR/li>
  • Accounting
  • Talent Acquisition
  • Media
  • Editorial
  • Tasting
  • Customer Experience
  • Merchandising/Buying

Education:

Currently enrolled in a Bachelor's or Masters Program

Professional Experience:

1-2 years work experience

Required Skills:

  • The ability to learn quickly
  • The ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
  • Exceptional verbal and communication skills
  • Extremely organized

Technical Skills:

Familiarity with Excel, Word

Location/Remote Work:

Remote work may be available

The position is 40 hours per week at our beautiful Valhalla, NY headquarters which has onsite covered parking, a cafeteria and a gym for employees.

If this position interests you and your skills meet the requirements please forward a cover letter and resume to hrjobs@wineenthusiast.net. We look forward to reaching out to those candidates who best match the needs of this position so no phone calls or third parties are necessary. We are proud to be an EOE.

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