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How is this product packaged/shipped? Is it all in one nice box or are there 2 separate boxes - one for the carafe and one for the glasses? I need size of the box or boxes so I can do my own gift wrapping.
on Dec 10, 2013
BEST ANSWER:There are 3 separate boxes that ship in 1 box The chiller is in a 9" x 5"x14" and each set of galss is in a box that is 6 1/4" x 3 1/2" x 4.5"
I really loved the look of the product, BUT.... to fill the inner chamber with ice you have to slide in the cubes (the tube is glass). About the 10th time I used it the ice cube broke the thru the bottom and the chilling tube is now useless. [...] Very disappointed with the durability of the product [...].
I really like the idea for this carafe -- sadly, the execution is sorely lacking. With the insert in the carafe, pouring is difficult at best. The wine tends to dribble down the neck of the carafe onto the counter, table, etc. Also, it would be much better if the stopper screwed in instead of just being a too-tight fit; it doesn't even close completely.
The carafe works well to keep wine cold, but people always want to take the stopper out (which houses the ice)to pour the wine. Each time I have used it, a guest either pours wine all over the place or has spilled the ice. In order to pour the wine, you have to manipulate the ice holder.
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You can call us for more info at 800.356.8466, 7 days a week
Currently, the estimated time of arrival is unknown. We are waiting for our supplier to provide us with an expected ship date. We will update our ship date with an actual date as soon as we have accurate information from our supplier.
You may cancel an order at any time prior to shipment, at no additional cost, by calling 800.648.6058, or by sending an email to custserv@WineEnthusiast.net.
*Although we do authorize your credit card for available funds upon purchase, the authorization falls off within a matter of days. Rest assured your credit card is not actually charged until your order is shipped.
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Free Standard Shipping on single merchandise orders of $99 or more excluding taxes. Excludes select large and/or heavy items to which additional shipping charges apply. Excludes select personalized items, custom racking, cooling units and select items shipped directly from the manufacturer. Charges may apply for special shipping circumstances. Check the product's detail page or call 800.356.8466 for specific information. Offer not valid on 1-day or 2-day delivery. Applies only to single-address shipments to the contiguous 48 United States. Not combinable with other offers and cannot be applied to previous purchases. Promotion does not apply to WineExpress.com.