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Wine Enthusiast Silent 18 Bottle Dual Zone Touchscreen Wine Refrigerator


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Store and serve from 2 separate zones! The Wine Enthusiast Silent 18 Bottle Dual Zone Touchscreen Wine Refrigerator is thermoelectric, energy-efficient, and CFC-free wine. Protects the taste of reds and whites with updated, virtually silent cooling technology in 2 zones.
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Item # 272 03 18
Questions & Answers

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Browse 51 questions Browse 51 questions and 87 answers
I am getting a pool of water in the bottom can I troubleshoot / fix this?
Kristin on Nov 28, 2014
BEST ANSWER: Please call tech support at 1-800-658-6058
The red wine half of my wine fridge will no longer maintain the temperature. It is now colder than the white half. Is there a fix for this. Does it need a new thermostat or cooling unit? Are there replacement parts for these? It is a Model 272 03 18
Royce on Jan 3, 2017
BEST ANSWER: If you've had it for a while, try vacuuming out the air intakes in back. In my experience (2 units), this is often the problem with the unit maintaining temperature.
Has anyone experienced water collecting onto the bottom plastic rack of both the bottom and top levels? Why does that happen? Condensation plus lack of drainage system in this fridge? Looks like I'll need to wipe up the water every once in a while.
Joseph W on Oct 5, 2015
BEST ANSWER: Cannot answer this question... bought it for a gift; they haven't mentioned this problem but I will alert them to the possibility!
can this unit be placed for use in a garage?
Marshall T on Jul 16, 2015
BEST ANSWER: This unit "could" be used in a garage but I would not recommend it if your garage experiences extreme temperatures. This unit is not designed for garage use, as that would require a lot more insulation and the ability to cool more than it does.
what are the dimensions with packaging?
ann S on Dec 15, 2015
BEST ANSWER: Sorry I don't have the packaging anymore but its approximately 3-4" large in all dimensions than the unit.
How do you switch the temp display from celsius to fahrenheit?
Rick A on Nov 12, 2015
BEST ANSWER: Please give our tech dept a call at 1-800-648-6058 selection 2.
Is this an undercounter or freestanding wine frig?
Elizabeth on Mar 24, 2014
BEST ANSWER: The Wine Enthusiast Silent 18 bottle touch screen wine refrigerator (2-Temp) is a freestanding refrigerator.
Can an opened bottle be stored upright if you remove the three bottom shelves. I do not have the inside dimensions between top and bottom compartments?
chris m on Nov 16, 2015
BEST ANSWER: Hello Chris,
There is not enough room on this cellar to store a bottle upright.
Take a look at our Silent 21 bottle Item # 272 03 19 10.
This one you can store bottles upright.

Thank you.
My white is not cold enough I
Can get the top to 46 but it won't stay and bottom
At 50. Is that right ?
A shopper on Jul 24, 2015
BEST ANSWER: The way I have my unit set up, and the way I believe was intended by the manufacturer, is to keep the white wines in the bottom section and red wines in the top section. I have had no trouble keeping the top section at 58 degrees (for the reds) and the bottom section at 46 degrees (for the whites). Just remember that colder air wants to fall, which is why it's easier to maintain the colder temps in the lower areas of the fridge. You may also need to confirm that you have adequate ventilation for your fridge, which helps maintain temperatures. I actually have our fridge inside of a dining room buffet cabinet with an array of ventilation holes in the back of the cabinet. Because ventilation in this configuration is not ideal, after having loaded a few new bottles of room temperature wine, I will need to leave the buffet door open until the fridge reaches the correct steady state temperatures. After that, the fridge temps will remain rock steady whether the buffet door is open or closed.
Can this unit be used for long term storage, or is it best suited for short term storage?
Eric B on Oct 19, 2015
BEST ANSWER: "Long term" is a relative term. Based on the size of the unit you're considering, my guess is that the answer is "yes, for your purposes." Meaning, most wine connoisseurs would go through 18 bottles relatively quickly. So a unit this size would not typically be considered a "long term" solution by their standard. However, should you simply place your finer bottles of wine within the unit, and forget about them - they would do well. Just remember to clean the filter on the back once a month. Good luck!
Can this refrigerator be placed inside a furniture cabinet that has an open back to it?
Sue on Feb 20, 2014
BEST ANSWER: I have my unit in a cabinet - BUT - I installed a small fan, pulling in cool air and blowing it over the back of the unit. The air vents our of the top of the cabinet. This works great and the unit maintains temp and does not cycle on and off very often. I tried this in a standard commercial kitchen type cabinet previous to this and that did not work well; unit ran continuously and could not maintain temp. So, I abandoned that idea quickly so as not to burn up the unit. As with any refrigeration system, the heat dispensing mechanism must be able to release heat and have it ventilated from the immediate area.
My question is about placement. Should the whites or the reds be on top?
Malbec Lover on Apr 2, 2013
BEST ANSWER: Thanks to both of you for your replies. I moved my reds to the top, but my thermastat won't stay on any temp higher than 58*. I didn't have an issue with the reds on the bottom.
Does the height of 25.5 inches include the legs and the top hinge? Or is the height measuring only the door?
L C on Nov 13, 2016
BEST ANSWER: The overall height includes the unit from the bottom of the legs to the top of the hinge.
What is the yearly electrical consumption?
Joyce T on Aug 21, 2016
BEST ANSWER: This will be approximately $35 to $50 per year .
We have the 18 dual zone touch screen and it keeps temp where we have it set. It is a bit noisy and some bottles don't fit. Question is, are the fans supposed to run all the time?
F150 on Jan 31, 2015
BEST ANSWER: Yes, the fan will run all the time as that helps with how the unit cools.
Is there a way to lower the temperatures lower than 46? Was looking to store some beer in here also.
Ray on Jan 5, 2015
BEST ANSWER: Thank you for your question, unfortunately the wine cellar is only meant to go as low as 46 degrees. We do offer other wine & beverage centers that you will be able to store soda & beers at a serving temperature. Please search under beverage centers in our search field.
The picture of this refrigerator does not look like the dimensions given in the description. Please provide the dimensions.
vlfrance on Nov 17, 2014
The dimensions are correct:
25 3/4" H
14 1/4" W
20" D
If placing inside a cabinet space, how much room on the top and sides for circulation?
Leslie on Feb 22, 2014
BEST ANSWER: The unit is meant to be used as only a free-standing unit, not built in to a cabinet. You need at least 3" all around the sides, back, top and rear for proper operation.
Can this unit be used/placed in a basement?
Bob on Dec 28, 2013
BEST ANSWER: It is recommended that you keep the wine refrigerator in a place where the ambient
temperature is below 75°F. If the ambient temperature is above or below recommended
temperature, the performance of the unit may be affected. For example, placing in extreme
cold or hot conditions may cause interior temperature to fluctuate. The range of setting
temperature may not be reached.
Is there a warranty on this refrigerator? It has stopped working and I've owned it less than a year.
Kim on Jul 18, 2013
BEST ANSWER: There is a 1 year limited warranty included in the purchase from the Wine Enthusiast catalog.
how do you set dual temps?
andy on Jun 25, 2013
BEST ANSWER: This refrigerator has 2 storage compartments or zones; the top zone allows an adjustable temperature range between 54-66°F; the bottom zone allows a range of 46-66°F; the controls for setting the dual temps can be found on the front panel in the center between zones. They are digital and can be set easily.
I have lost my manuel. What side of the display shows the red wine? I lost power and I can not remember what side goes to what type of wine.
Diane on Mar 28, 2013
BEST ANSWER: This product has adjustable upper and lower zones with different temperatures. The upper zone has a temperature range from 54-66°F for white and red wines, and the lower has a range of 46-66°F which is described as optimum for most white wines. Each zone has a directional arrow indicating if the temperature is for the upper or lower zone. The left side of the display is for the upper zone, which has a warmer range for red wine.
Could this be put on carpet, or should it be on a hard surface?
Muhlyssa on Jun 14, 2012
BEST ANSWER: Hello Muhlyssa,
As long as it is not a very thick carpet you can use it either way.
Thank you
How far away from the wall should the wine fridge be placed in order to vent properly?
null on Dec 25, 2011
BEST ANSWER: The sides have vents also (at the back, about 2.5 inches wide, don't notice them), so we put it right up against the back wall. There is a drip pan in the back that prevents the back from directly touching the wall (maybe 1.5 inches). We have a fair amount of space open on the sides but don't know if you really need much open space on the sides. You would have to have a little on the right anyway to open the door because of the hinge design.
I had my top set to 62 and bottom set to 48. The 48 was reached. The 62 can never seem to be reached. Even putting the temp to 65, the highest I can get the top is 59 degrees. Is there a defect or something we can do to ensure proper temperatures? Paid the extra money for a dual zone for a reason...
Michelle F on Jan 3, 2017
BEST ANSWER: I use this behind my bar, we offer 9 different red wines, I keep my upper zone at 56 degrees or "cellar cool" because this is most favorable for the widest selection of red wine. Unless you're pouring your wine into a thermos it should get to 62 pretty soon after pouring. That being said, you could try creating a small gap in the upper seal, which would allow you to run it at a higher temp. I hope this helps!
Are your wine fridges duel voltage?
Joshua W on Aug 16, 2016
BEST ANSWER: Hi, they Plug Directly into US 110 Volt outlet on a Dedicated 15 AMP line only.
What are the arrows beside the light icon for? I thought it was for a dimmer but nothing happens when I press them
Carl C on Jul 11, 2016
BEST ANSWER: These buttons are to show which section the set temperature is for.
What is the tallest bottle that can fit into this fridge?
Andy P on Jun 22, 2016
BEST ANSWER: Hello Andy,
Up to 13".

Thank you.
The temperature will not stay on when I lower it and the highest number appears and flashes. How can I reset the temp. and get it to cool again on the 18 bottle dual zone fridge?
Jean on May 24, 2015
BEST ANSWER: Hello Jean,
You can try to unplug the unit and let it sit for 48 hours to reset.
If that does not work please contact our technical department @ 1-800-648-6058 option #2.
Thank you
What is warranty for my silent 18 bottle cooler? The fans run and light works but it stopped cooling last month and it's only 11 months old?
Val on Apr 10, 2015
BEST ANSWER: The warranty is 1 year. I would suggest calling our technical department to further
discuss the current function at 800-648-6058 .
Customer Reviews

4.2 / 5.0
209 Reviews
5 Stars
4 Stars
3 Stars
2 Stars
1 Stars
One year and a few months - dead!
I was happy as can be until just a few months past the warranty expiration then it died. Very light use. Mostly just sat around opened a couple of times per week. I even cleaned the back screens monthly.
August 9, 2013
Not bad, but not great either
We use this in our finished basement for keeping wine at ready to drink temperature. While the bottom half seems fine, the top half REFUSES to keep the temperature where its set. We use the top half for reds, and want the temp to be somewhere in 60 - 63 degrees (its actually set to 66). But, the top half is NEVER even close to 66 - its usually about 8-9 degrees BELOW that, so our reds are always too cold. We've had the wine fridge for just over a year, and the top half has never kept the temperature as warm as its been set to.

Overall, it's ok and I guess decent for the cost, but it is very annoying that even though it claims you can have 2 different temp settings, one of them does not work well.
January 29, 2011
Great Store & Serve Refrigerator
I use this refrigerator for storing the red and white wines I will soon consume at their serving temperatures. I store the reds at 62 degrees and the whites at 46 degrees. The refrigerator is very quiet. It sits in an area between my living room and kitchen, and I don't even notice it's there. When the door is opened to remove a bottle the temperature returns to the set level relatively quickly. It does exactly what I expected it to and I'm very satisfied with it.
May 11, 2011
Great little wine fridge
We were looking for a small - dual zone wine cooler that would fit under a kitchen desk that's no used anymore as a desk. This cooler fits just perfectly. It got the wine cool fast and keeps it cool - hardly running (when it does it's nearly silent).
Dual zones rock! Internal light is more for show than function... but it does make it look cool at night.
Some people complain about bigger bottles - here's the deal - in the top left of both sections there's an internal fan to move the cold air around. It does prevent the taller bottles from fitting with the door closed - so you just reserve those spaces for the smaller bottles... no temper tantrum needed.
April 19, 2011
works great (so far!)
This was a tough purchase! I've read many reviews from both here and on Amazon about wine coolers and how they can be potentially flawed; either they don't keep the right temperature or they're too noisy when billed as "whisper quiet," or they just plain break down. And these negative reviews seem to cover all the brands so how does one choose? After choosing the model that seemed "less" likely to break down, we got the Wine Enthusiast Silent 18, and so far--we're into week 3 with the unit--it's living up to its name. It's whisper quiet, even when the fan goes on, and has kept a steady 55 degrees in both the top and bottom sections. It does kick out some warm air in the back and on the sides, so it needs to be in a well ventilated area. All in all, we're very satisfied!
September 12, 2012
Temp variation is a big problem
I purchased this wine fridge specifically to house some of my nicer wines. Unfortunately, I have had problems from the beginning with maintaining a constant temperature for the bottom half of the fridge. I set it to 53 deg but it has consistently dropped from that and ranges from 44 to 51 deg. One of the most important things about cellaring wine is to keep constant temperature and I fear that some of my nice wines now have been ruined because of this. I'm very disappointed and would not recommend this product.
February 16, 2011
Not really two zones
Have had storage unit for several years. We keep the bottom set to 44 and it always holds that well regardless of room temperature. The top, however, will sit at 55 even though we have it set to 66. In summer when the house is 75, it will creep up into the low 60's. So not really setable for proper serving temps for red and white. Good looking, quiet, well built. Note: it will have to be reset if there is a power outage. Do not block the inside fan outlet, and be careful of the temp sensor wire as it may prevent proper operation. Learned through experience. All in all a good unit, with a limitation.
October 30, 2013
nice look, good refrigeration, too small
My wife and I have just started to get into wine. This is our first wine fridge. We bought this particular one because of the dual temperature zone feature. The dual zones work well and it looks nice. Our only complaint is size. The shelves are too close together and the refrigerator isn't deep enough. Some bottles didn't fit or had to be squeezed in, pressing against the shelf above making it unstable.
I would recommend it because it does get the job done. Could just be better.
November 2, 2009
Keeping my fingers crossed
When the refrigerator arrived I was very happy with its appearance and ease of use. After waiting the recommended two hours I plugged it in, set my desired temperatures and loaded it with about 8 bottles. Note that when you set the temperature the number you set it at flashes several times and I assume that says "temperature set" but there's nothing about that phenomenon in the instructions. Everything was fine for a few days until the temperatures started dropping down into the low 50's (from my 59 and 63 settings) and nothing I tried including unplugging it and raising the settings helped[...] I now have had my replacement for two days and so far everything is fine but I'm keeping my fingers crossed.
March 31, 2011
Has its issues
The fridge is very attractive, and looks great even tho it sits by itself on the wall in my kitchen. Made sure it wasn't in any direct sunlight and cleaned the filters regularly. However, it runs constantly, and has some issues with temp regulation. If it isn't opened for a few days its usually fine. However, after opening it, the temp will very from too warm, to very cold for about a day before it figures it out. The constant running wasn't noticed until the fan started to die. The interior fan blew a bearing which has left the unit useless. I am currently trying to find a replacement. The unit is about 14 months old.
In the end tho, its still a nice looking unit, and works better than some of the other wine fridges I have owned. That's why it gets 3 stars instead of 1
October 22, 2014