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Wine Enthusiast Silent 12 Bottle Dual Zone Touchscreen Wine Refrigerator


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Reds and whites, at perfect storage or service temp, are always within reach, now that our best-selling countertop refrigerator comes with two separate and adjustable temperature zones.
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Item # 272 03 12 02
Questions & Answers

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Browse 24 questions Browse 24 questions and 85 answers
Why did you choose this?
Wine Enthusiast Store
size and capacity
j on Mar 3, 2016
I had the same model for years and it recently stopped working properly
Katie F on Jan 29, 2016
size and capacity
j on Mar 3, 2016
silent auction gift for charity wine tasting
Kathy G on Feb 6, 2016
I had the same model for years and it recently stopped working properly
Katie F on Jan 29, 2016
Dual Sides
LYNDA A on Jan 10, 2016
Wanted a small unit for the office.
Richard J on Jan 4, 2016
What I was looking for.
Dax S on Dec 21, 2015
For my dad.
Katherine S on Dec 19, 2015
perfect size.
Juan B on Dec 19, 2015
Good quality for a good price.
John K on Dec 18, 2015
our current countertop wine cooler stopped working.
Melanie M on Dec 15, 2015
counter top and dual
Carrie D on Dec 14, 2015
Perfect for what I need! A small unit for my kitchen counter that has dual zones!
Kevin S on Dec 10, 2015
Because we loved our 12 bottle, but after 3 yrs of constant use, it gave up the ghost!
Dorothy V on Dec 9, 2015
received one as a gift works very well
John M on Dec 3, 2015
This was one of two 12-bottle wine refrigerators that my daughter said she wanted.
Daniel B on Dec 2, 2015
husband really wanted one!
Patricia S on Dec 1, 2015
small size with dual zone
Michael B on Nov 30, 2015
To fix into a particular size space.
Bryan C on Nov 30, 2015
size and dual control
SUSAN U on Nov 25, 2015
For a Christmas gift
Marjorie H on Nov 25, 2015
fits my needs for size, quite, & dual
Sue N on Nov 18, 2015
I like that it fits on our kitchen counter & has the two zones.
Kristin G on Oct 24, 2015
dual zone is the bomb!!!!
Loretta A on Aug 29, 2015
We will be using this in our game room and had height limitations -- needed something under 19"H. Additionally, the two zones will allow us to use one side as a refrigerator by removing the shelving to refrigerate items vertically. I'd have preferred something that offered free shipping.
Christine S on Aug 25, 2015
It fits the space I have perfectly.
Frank J on Aug 1, 2015
One fuse on the last one blew. It's soldered and I don't have the stuff to replace. Cooler good for about 3 years.
JJ on Jul 30, 2015
The last one broke....
Mark O on Jul 30, 2015
I liked the dual zone temperature in a compact, countertop, design. Fits well into a small apartment.
M D C on Jul 22, 2015
Adrian P on Jul 12, 2015
Replace this item in kind, after 4 years of use.. Good value..
Bruce S on Jul 10, 2015
Seems to the correct size for the person that is going to use it.
John B on May 1, 2015
Mother's day gift
Shannon B on Apr 26, 2015
size, price, dual zone
Amy A on Apr 21, 2015
Dual Zone Capability
Robert D on Apr 3, 2015
fits the space I have and it's quiet.
Gary S on Mar 20, 2015
Friends recommendation
Lorrie E on Mar 7, 2015
smaller and dual zone...will fit in the space I have, hopefully will work well...
J O on Jan 13, 2015
size and dual zone capabilities - perfect for space
Michael G on Jan 10, 2015
right size for my use in second home
jeff w on Dec 30, 2014
requested by son
Cynthia G on Dec 13, 2014
A good intro to wine collecting
Colleen W on Dec 10, 2014
I like the idea of 2 seperate temp zones
Anthony C on Nov 18, 2014
fits under the counter in my kitchen!
P A on Nov 15, 2014
Dual zone, fits under my cabinets and looks nice.
TheFurnitureSnitch on Nov 11, 2014
Replaced the same model that broke.
Seymour H L on Nov 3, 2014
Had the same one for 5 years. Very happy with it.
James B on Oct 15, 2014
Because of the dual temp..
John K on Oct 12, 2014
I like the style and that it is dual zone.
Sara F on Oct 6, 2014
Need a cheap wine fridg right now and this unit was in stock
Alynne W on Sep 21, 2014
Wanted dual zone for white and red wines to sit on countertop
Mike C on Sep 10, 2014
silent auction gift for charity wine tasting
Kathy G on Feb 6, 2016
Dual Sides
LYNDA A on Jan 10, 2016
one side of the fan on the back has stopped running,what do i do?
Roxanne on Jul 15, 2014
BEST ANSWER: Hello Roxanne,
Please call our Technical department @ 1-800-648-6058 option # 2.
They will be happy to assist.
Thank you
Where is the fuse or circuit breaker located on the 12 bottle dual zone model?
Frustrated on Aug 31, 2014
BEST ANSWER: The fuse is soddered to the control board. For further assistance please call our Technical department at 1-800-648-6058 Option 2.
What is the largest size bottle that can be put in the Silent 12 Bottle cooler. We normally purchase the large 1.75 ltr bottles. tks.
None on Dec 16, 2014
BEST ANSWER: Large 750ML bottles will fit my removing shelves. Unfortunately, 1.5L will not fit inside this unit.
the overall dimensions are provided, what is the spacing of the 4 feet under the unit? I want to understand where the feet actually are in relation to the width and length so I can layout a space on a cabinet.
Mike on Feb 16, 2014
BEST ANSWER: The front legs are 17" from the rear of the unit.
The rear legs are 4 1/2" from the rear of the unit.
The rear legs are at the same width of the actual cellar.
The front legs are 3" from the sides.

Please feel free to contact our technical department with any additional questions @ 1-800-648-6058 option #2.

Thank you.
Can the racks be removed on one side to stand a standard open wine bottle? thanks...
Curt on Jul 16, 2014
BEST ANSWER: The racks can be taken out. The height inside the unit is not tall enough for a bottle to stand up.
Does it have a lock
Tara on Jul 2, 2014
BEST ANSWER: No, this does not have a lock as pictured.
Just so I'm clear, can I place this under a counter IF it will still have at least a 5 inch clearance on all sides?
Beverly on Jan 2, 2014
BEST ANSWER: Hello Beverly,
I would say yes as long as the ambient temperture does not exceed 77 degrees.
Thank you
Which temperature is for the left section and which for the right on the temperature display? One number is on top and one is on bottom. Which is which??
DJ on May 30, 2013
BEST ANSWER: Thank you for your inquiry. The left side is the top and the right side is the bottom. If you have any further questions, please feel free to reach out to us at 800 356 8466. Thank you again.
What does it weigh?
Jerry on Feb 18, 2013
BEST ANSWER: The weight on the 12 bottle touch screen wine refrigerator is 38 pounds.
How much clearance space room is need on the back side to allow this unit to work properly?
Alma on Dec 9, 2012
BEST ANSWER: The manufacturer recommends 5 inches of space between the back and sides of the unit.
We are thinking of purchasing this wine cooler but my husband is wondering if it cycles or is it constantly on?
Sue on Dec 5, 2011
BEST ANSWER: The motor seems to cycle on to maintain the pre-set temperature. It is very quiet so not a distraction or annoyance. You have to be in the same room to even notice it.
Is it dual voltage?
Rich on Mar 15, 2015
BEST ANSWER: No, just standard USA current
Is this a thermoelectric refrigerator?
Kim on Dec 7, 2014
BEST ANSWER: Yes this is a thermoelectric fridge. You need to keep it in an environment where ambient temps do not exceed 77 degrees.
Our wine cooler started making noise and isn't cooling the wine down to the appropriate temperature. What should we do?
bt on Jun 24, 2014
BEST ANSWER: If you are experiencing any issue, I would suggest calling our Customer Service Department at 800 648 6058 as they will be able to assist. Thank you.
I received this unit from a friend when the touchscreen stopped working. Is there an easy fix? Replacement parts? Any help?
Thank you,
jillmc3 on May 20, 2014
BEST ANSWER: Yes, we have some parts and for troubleshooting please call our Technical Department at 800 648 6058 and hit option 2.
Can we get a replacement glass for one side it is broke style 272030213
Sandy on Apr 18, 2014
BEST ANSWER: Unfortunately there are no replacements for the glass on the door
We lost temperature control information pamphlet, can someone tell us how to set the temperature controls for both right and left on the 12 bottle L/R sides?
Thank you
None on Jan 21, 2014
BEST ANSWER: Thank you for your inquiry. Please reach out to our tech department at 800 648 6058 option 2 as they will be able to assist with all the setting and controls of the unit. Thank you again.
What does the little lock button on the touchscreen do? The user manual does not mention it all.
JT on Jan 6, 2013
BEST ANSWER: The lock will lock the touchscreen so you can not inadvertently change the temperature.
Is this wine cooler suitable for installation in the UK (220 volts)?
Sarah on Nov 6, 2012
BEST ANSWER: This is a standard USA current 110Volt
Where is the interior light button?
Andy on Jun 30, 2012
BEST ANSWER: Thank you for your inquiry. The interior light is located in the upper right interior of each zone. If you have any further questions, feel free to contact us at 800 356 8466. Thank you again.
What temperature should Red wine be ? & what Temperature should white wine be?
Roni on Apr 11, 2012
BEST ANSWER: Hello Roni,
Red wine service temperature should be between 63-68 degrees, while white wine service temperature should be between 45-50 degrees. Storage temperature for all wine should be between 53-57 degrees. Thank you.
Does the door lock have any practical use other than the obvious? How does one lock and unlock it. Thanks TedJohn Springhill, FL
Ted on Mar 24, 2012
BEST ANSWER: The 12 bottle does not have a door lock. If it did than it would just be for security reasons
Is the door reversible so that the hinges are on the left?
null on Jul 30, 2011
BEST ANSWER: Thank you for your question. Unfortunately this wine refrigerator and the rest of the Silent Wine Refrigerator line do not have reversible doors.
Customer Reviews

3.6 / 5.0
81 Reviews
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Overstated Capability
I read the reviews that said that this unit can't maintain more than 10 degrees difference between the two chambers and ignored them. I read the specs that said the maximum temperature reduction was 30 degrees and believed them. I should have reversed my thinking.

This unit cannot bring a compartment with 6 bottles of wine to 46 degrees. It also cannot manage a large spread between compartments. One time, I managed to see 11 degrees of difference between compartments - but 9 is more typical and 10 can happen.

I got this for myself as a Christmas present - intending one compartment for white and one for red. I am operating it that way and continuing to search for a relaxation of my expectations that the unit can achieve.

It's actually not a bad unit - just over stated in capability. It will not meet the claimed specs. However, if you are happy with a 50 degree compartment and a 60 degree compartment, with noticeably more noise than "silent" to get your wines "close" to optimal temperature - this is a moderately priced unit that will probably meet your needs.

It's been in operation for about 2 weeks - so I can't comment on longevity.

I would recommend this unit only if the friend understood the product capabilities. I would not recommend it based on the claimed performance.
January 5, 2012
Mostly satisfied
The dual temperatures are a wonderful feature, however one of the refrigeration units doesn't maintain it's temperature very well.
March 9, 2011
Great Product for Beginners
It arrived a day earlier, in excellent condition. I did not purchase customer service with it. However, it is 48 pounds and cumbersome for just me to move.
January 7, 2011
Seems to bee doing the job
has to sit 5 inches away from wall making it harder to find something to place it on. Otherwise seems to be good. Easier to get bottles in and out than other refrigerator I have taht I bought here
December 21, 2010
Just what I was looking for
I have this little fridge sitting on the hutch in my casual dining area. I love having the dual zones so I can keep a few bottles of white and a few of red at the right temperature. It is a little noisy; when I come down first thing in the morning, it is definitely what I hear. However, if the living room tv is on, or music is playing, I really don't notice the fridge noise at all. Also, when you add a warm (room temp) bottle, it takes the internal temperature up several degrees and takes about a day or so to get it back. My husband has decided to pre-chill a new bottle so it's closer to the wine fridge temperature going in. That seems to work well. I've had this product less than a month at this point, but so far I'm very pleased.
May 28, 2012
the price was right, shipped super fast, duel controls are perfect for my husband and I!!
April 16, 2012
looks good but noisy
It is not useful in a dining room or kitchen because of excessive fan noise. The addition of quiet fans would have made this product an incomprable wine cooler without peer.
December 17, 2010
great little wine fridge!
great fridge- quiet, looks nice even in the living room. the temperature fluctuates slightly- especially on the warmer side. i keep it at 58 and it seems to bounce between 58-62 from time to time.
April 10, 2012
Instructions Don't Match Product
[...] Setup was easy, including the recommended cleaning. Very quiet, holds temperature well. The blue LED lights are a nice touch, but they don't really illuminate the bottles inside. There is an obvious lock button that does not do anything as far as I can tell. When I consulted the manual, it called out a light button...but the light switches are inside each compartment. If there is someone that could address this "feature" I'd be interested in the response.
November 28, 2010
So far,I don't know.
I've only had this for 24 hrs . So far I can't get the temps I want. I think I know, but instruction book says nothing about the "lock". Hope it gets better.
January 10, 2012