We want you to be completely satisfied with your purchase. If you are not satisfied with your order, simply return it within 30 days for a quick exchange, refund, or credit. Here's how. First, call Customer Service at 800.648.6058 for a return authorization number. Then, pack the item securely in the original box or shipping carton and send it to the address below.
333 North Bedford Road
Mount Kisco, NY 10549
Customer Service hours are 9 a.m.– 6 p.m., EST, Monday – Friday.
Standard Terms & Conditions
We ask only that you return the merchandise in new condition, in original boxes, with your receipt. Sorry, no returns on personalized items, custom wine cellars, custom wine racks, cooling units, audiovisual products (CDs, DVDs, etc.), computer software, books, food, or plants. Shipping is refunded only if items were personalized incorrectly in production, the wrong items were shipped, or merchandise was received damaged. For all free-standing wine cellars, wine racks, large furniture pieces, and cooling units, pre-payment will be required, and a 20% restocking charge will be imposed for any cancellations or returns.