Spiegelau Wine Lovers Champagne Flutes (Set of 4)
Item # 740 01 04
But when I picked up my set of four that had just been delivered from Wine Enthusiast, I could hear lots of clinking inside even the big shipping carton. Lots of clinking inside of an unopened box full of glasses is not a good sign. I opened up the shipping carton, dove thru the padding material and pulled out the box of glasses. The clinking sound was very loud leading me to conclude something dun got broke! And I was right!
I ordered a box of four glasses. I got two whole glasses, one broken glass, and one empty space. I dreaded calling customer service since I expected somer customer service drone would say something like "Well you'll have to ship it all back to us at your expense so that we can evaluate the returned product and make a decision as to whether your claim..."
But guess what? The Wine Enthusiast rep actually sympathized with me! Yes! The gist of her response was "Sorry. That really sux. We'll send you out another box immediately. And you can go ahead and keep the two glasses you have." That was it.
And a few days later, I got the box with four whole, complete glasses! Good job guys! Cheers!
8 months ago
over 2 years ago