N'FINITY 3000 Wine Cellar Cooling Unit (Max Room Size = 650 Cu. Ft.)

How high is ideal to mount this unit for a 7'x7'x10'h wine room? If in the middle of wall I have to vent into adjacent pool equipment room. If it is okay to install 7.5-9'h on the wall, then I can install it in exterior wall...please advise

A shopper on Aug 5, 2015

BEST ANSWER: In my experience it creates an overall more even temp in your cellar if you mount the cooling unit as close to the ceiling as possible. If you rarely access your cellar or have two sets of doors with an air lock between it is less of an issue. I am combing through the cellar 3-4 days per week either editing, adding or (the best) subtracting so I need to add the cool air at the warmest point of the room to avoid a variance in temp. This is all assuming your shelving goes to the ceiling. If it stops at 5' from the floor having the unit above the top shelf of wine by 2.5+ feet should be fine. Hope this helps.

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kirby k on Aug 5, 2015
Purchased on Jul 22, 2014

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BEST ANSWER: In my experience it creates an overall more even temp in your cellar if you mount the cooling unit as close to the ceiling as possible. If you rarely access your cellar or have two sets of doors with an air lock between it is less of an issue. I am combing through the cellar 3-4 days per week either editing, adding or (the best) subtracting so I need to add the cool air at the warmest point of the room to avoid a variance in temp. This is all assuming your shelving goes to the ceiling. If it stops at 5' from the floor having the unit above the top shelf of wine by 2.5+ feet should be fine. Hope this helps.

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kirby k on Aug 5, 2015
Purchased on Jul 22, 2014

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My space is roughly 8x8 by 7 ft high. We installed at about five foot level. The instructions which should be accessible on the Infinity website tell you how high to install. The unit has a drain hose which you can affix to either front of unit, or to back (exhaust side). Tip, lots of water comes out when it defrosts, we're using a bucket. We're running at 56 degrees, insulated wine cellar, in a basement that typically runs about 74 degrees. We vent into a storage closet, with no indication of moisture, etc. I'm trying to attach a picture for perspective. Hmm, looks like I can't.

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todd e on Aug 5, 2015
Purchased on Oct 13, 2014

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I have mine mounted near the ceiling of a 8 foot high room (maybe 5-6 inches between unit and ceiling). However the heat side (outside) has a much higher clearance into the entry way, which has an opening sky window about 2-3 feet above the unit. It works fine. So, in summary, the cellar side is near the ceining but I'd recommend more clearance on nthe outside, vent side. However, a small fan located on that side, always running, should move the heat out into the venting area.

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Marcus C on Aug 5, 2015
Purchased on May 21, 2014

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I think that should be just fine. Mine is installed at 6', but my room is only 8' in height. My unit vents into a crawl space. Make sure this unit is ok being installed and vent to the outside. Read install instructions prior to buying. I really like this unit. It's quieter and has lasted over two years. I bought a cheaper brand in the past and they all failed inside of two yrs.

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Tom H on Aug 5, 2015
Purchased on Jun 25, 2014

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I cannot give you a complete answer but in making your decision keep in mind that the cooling unit will not cool as efficiently if the exhaust room or outside temperature exceeds 85 degrees.

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Roger D on Aug 5, 2015
Purchased on Sep 11, 2014

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You cannot install this unit on an exterior wall, which we originally wanted to do. Too much variance in temperatures. Note, this unit is rather noisy.

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Judith K on Aug 5, 2015
Purchased on Jul 23, 2014

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Since warm air rises, the higher the better, assuming the room is well insulated. However, for small wine rooms, it probably doesn't matter very much.

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Charles M on Aug 5, 2015
Purchased on Nov 3, 2014

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I have mine mounted about 7' high and it does very well and I have had no issues. My room is probably smaller than yours, but it should work.

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Mark R on Aug 5, 2015
Purchased on Jul 30, 2014

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I installed my unit as high on the wall as possible. About 7.5 ft above floor and it works fine as the cool air settles downward.

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Robert B on Aug 5, 2015
Purchased on Sep 21, 2014

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I own a 3000 and have lost my instruction manual . I need to know how to adjust the temp.

Danny on May 23, 2014

BEST ANSWER: Please find the attached link for your records. We also have every manual online. Simply type in Nfinity 3000 in the upper right search box and hit enter! http://media.wineenthusiast.com/we/doc/manual/27756.pdf

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David Moseler Staff on May 27, 2014

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BEST ANSWER: Please find the attached link for your records. We also have every manual online. Simply type in Nfinity 3000 in the upper right search box and hit enter! http://media.wineenthusiast.com/we/doc/manual/27756.pdf

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David Moseler Staff on May 27, 2014

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You can find a copy of the instruction manual here: http://media.wineenthusiast.com/we/doc/manual/27756.pdf.

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I have a finished basement , finished wine celler, I may replace breezeaire which site 6 inch about floor, with Nfinity 3000,
(1) how I am going to do the drain ? and how much water is generates in a day or a week?.
(2) can the exaust go outside the house through a 6" duck, that is already installed .

Mike on Dec 31, 2013

BEST ANSWER: Hello Mike,
The N'finity cooling system really should mount 3-6" from the ceiling only. The amount of condensation depends on several factors of the cellar. Please call one of our Wine Cellar Specialists @ 1-800-356-8466 to discuss your situation.

Thank you

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John Staff on Jan 6, 2014

i have a 100 sq ft wine closet. will the 3000 be ok?

neil h on Sep 6, 2016

BEST ANSWER: Neil,

I have the N"Finity 3000 in my small cellar in the basement of my home. In a couple of months it will be two years since I installed. it has worked flawlessly keeping temperature as set. You need to be aware that when it goes on it needs to vented into an open space as you do not want this area to get to warm. In my basement it vents into the laundry room which is always open. The unit is moderately noisy but it should not go on much if the room is well insulated. Also the dimensions you included for your closet are 100 sq feet, do not forget to measure the height of the room as the unit is good for a room up to 650 cubic feet. if your closet has a 6 foot ceiling then you will be at around 600 cubic feet and OK for the unit. When you install make sure you have a place to drain condensation on the venting side, a drain is ideal, if not a bottle that you have to empty every so often will have to do. Make sure your room is well insulated and you will be happy with this unit. Hope this helps and good luck.

Alvaro

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ALVARO F on Sep 7, 2016
Purchased on Nov 20, 2014

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BEST ANSWER: Neil,

I have the N"Finity 3000 in my small cellar in the basement of my home. In a couple of months it will be two years since I installed. it has worked flawlessly keeping temperature as set. You need to be aware that when it goes on it needs to vented into an open space as you do not want this area to get to warm. In my basement it vents into the laundry room which is always open. The unit is moderately noisy but it should not go on much if the room is well insulated. Also the dimensions you included for your closet are 100 sq feet, do not forget to measure the height of the room as the unit is good for a room up to 650 cubic feet. if your closet has a 6 foot ceiling then you will be at around 600 cubic feet and OK for the unit. When you install make sure you have a place to drain condensation on the venting side, a drain is ideal, if not a bottle that you have to empty every so often will have to do. Make sure your room is well insulated and you will be happy with this unit. Hope this helps and good luck.

Alvaro

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ALVARO F on Sep 7, 2016
Purchased on Nov 20, 2014

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This unit will work to a max 650 cubic feet. Determine the cubic footage of your room by LxWxH, as long as this falls below the 650 cu ft and there is no windows or glass in the room you should be fine. Also need make sure your room is properly prepared with insulation & vapor barrier seal and the cooling unit is venting in the back into a larger or equal interior space.

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Dino S Staff on Sep 12, 2016

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This unit is max 650 cubic feet. Your wine cellar is 100 sq ft X ceiling height = cubic ft. So if you height is 8ft that would be 800cubic ft which is more than this unit can handle. If you had this model it may never turn off trying to keep temp where you want. Hope this helps...Dave D in Lake George NY

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DAVID D on Sep 7, 2016
Purchased on Jan 13, 2015

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my unit works fine in an 800 cu ft basement room. If you are 100 sq ft at the base and 8ft height or less, should be fine unless your closet is otherwise exposed to some heat issue . I maintain at 62 degrees for a red one collection.

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John Paul K on Sep 6, 2016
Purchased on Mar 24, 2015

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If your ceiling height is 6.5 ft or less, then the unit should be fine. Total volume is the important measure. Your walls and ceiling should be insulated to increase the efficiency of the cooling.

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Charles M on Sep 15, 2016
Purchased on Nov 3, 2014

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Yes, my cellar is around 500 SF and it has no problem maintaining 55F.
Do they make a smaller unit?

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BRENT B on Sep 7, 2016
Purchased on Sep 11, 2014

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yes mine seems to work just fine.

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Stephen C on Sep 7, 2016
Purchased on Jun 19, 2015

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yes

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LINDA C on Sep 7, 2016
Purchased on Jun 24, 2015

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What's the noise level of this unit? and Can the unit be vented to a nearby crawl space?

Jeffrey L on Oct 16, 2016

BEST ANSWER: I have no db levels to give. Our wine cellar is in our basement directly below our living room. We do hear sound when the cooler turns on or off, but is quiet to our ears...not much different than when our hot water oil burning furnace is running. As far as venting into crawl space, the installation says the area that it vents to has to be more than the area of the wine cellar. Limiting factors would be the height of your crawl space...not to close to top or bottom, and air temp in crawl space during summer. The unit can only keep wine cellar 30 deg less than this temperature.

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DAVID D on Oct 17, 2016
Purchased on Jan 13, 2015

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BEST ANSWER: I have no db levels to give. Our wine cellar is in our basement directly below our living room. We do hear sound when the cooler turns on or off, but is quiet to our ears...not much different than when our hot water oil burning furnace is running. As far as venting into crawl space, the installation says the area that it vents to has to be more than the area of the wine cellar. Limiting factors would be the height of your crawl space...not to close to top or bottom, and air temp in crawl space during summer. The unit can only keep wine cellar 30 deg less than this temperature.

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DAVID D on Oct 17, 2016
Purchased on Jan 13, 2015

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I have a walled off wine cellar 8x10 ft in the corner of my basement. Outside walls cement foundation, tow others insulated. This is my second refer and I found them all a bit noisy. Think of the sound of a basement dehumidifier. I exhaust directly into my basement. Between the wine refer, refrigerator and dehumidifier I notice a temp rise of a few degrees, but still within the operation parameters. Hope that helps

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JAMES K on Oct 16, 2016
Purchased on Nov 12, 2014

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We (especially my wife) were disappointed by the noise; ours is installed to vent outside, but the noise is very noticeable in five or six rooms, some two rooms away. When this one wears out, we are going to look for something more quiet.

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JONATHAN H on Oct 16, 2016
Purchased on Jul 21, 2015

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Hello Jeffrey,
63 decibels. It will need to vent into an interior adjacent space at least 650 cuft.
The room venting into should also be less than 85 degrees.

Thank you.

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John T Staff on Oct 26, 2016

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The noise level of this unit is "less" or more quiet than my last unit. Yes, we vent our unit into our crawl space, nd run a pipe directly outside our home's structure.

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Andrew D on Oct 16, 2016
Purchased on Aug 13, 2015

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The noise is average and yes it can fit into a crawl space

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LINDA C on Oct 16, 2016
Purchased on Jun 24, 2015

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I see some answers to the mounting height that indicate the unit should be mounted 6" from the ceiling. The manual says the unit can be mounted as close as 1.5 inches from the ceiling. I'd like to mount it as close as 2" from the ceiling - will mounting the unit that close to the ceiling cause any issues?
Thanks

Lou P on Jan 3, 2016

BEST ANSWER: I think the unit would probably function best if it is 6" from the ceiling.
We ended up with a construction miscalculation (additional insulation) and our unit ended up about an inch from the ceiling. It has been in use for over a year and appears to be functioning well, keeping our wine seller at the proper temperature without any difficulties.

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SCOTT G on Jan 4, 2016
Purchased on Feb 10, 2014

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BEST ANSWER: I think the unit would probably function best if it is 6" from the ceiling.
We ended up with a construction miscalculation (additional insulation) and our unit ended up about an inch from the ceiling. It has been in use for over a year and appears to be functioning well, keeping our wine seller at the proper temperature without any difficulties.

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SCOTT G on Jan 4, 2016
Purchased on Feb 10, 2014

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If you would like to mount it that close to the ceiling ,you can ,and you would use the metallic strip to cover the top vent and that will force the air out the front. If you would like to discuss this further please feel free to call us at 1-800-356-8466 .

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Lou Ann H Staff on Jan 4, 2016

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i do not Sean issue. Please note that cool air can be distributed by a top vent as well as the front vent. If that does not affect your space I assume you can mount it 2" from the ceiling

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Thomas M on Jan 3, 2016
Purchased on Apr 9, 2015

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It should work no problem. Mine is a hair over 2". There is a metal collar that goes around the system which is about 1.5" wide so you need room for it.

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Craig G on Jan 3, 2016
Purchased on May 26, 2015

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I am mounted 15" from ceiling. I have no experience with 2" away, but I don't see any issues.
I hope that helps.

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Robert C on Jan 3, 2016
Purchased on Feb 17, 2014

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We have our unit mounted about 2 1/2" from the ceiling and have had no issues.

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Jamie B on Jan 4, 2016
Purchased on Apr 1, 2015

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Will this unit cool down to 55 degrees a 70 square ft room this is 8 ft high ceiling and holds 700 bottles with 4/ 16 gallon oak bbls?

Gary S on Oct 2, 2016

BEST ANSWER: My room is smaller (roughly 30 sf) and holds less bottles (200), but in the 4 months since I've owned the unit it's worked quite effectively. In my experience, I've been quite pleased with the performance.

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JEFF F on Oct 3, 2016
Purchased on Mar 22, 2016

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BEST ANSWER: My room is smaller (roughly 30 sf) and holds less bottles (200), but in the 4 months since I've owned the unit it's worked quite effectively. In my experience, I've been quite pleased with the performance.

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JEFF F on Oct 3, 2016
Purchased on Mar 22, 2016

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Depending on how you have prepared the space with insulation and vapor barrier and amount of glass in the space it should perform as expected. Please review online manual and specification to confirm.

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Michael D Staff on Oct 4, 2016

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My cellar is just slightly smaller, and it's doing well holding at 54-55.

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C L on Oct 2, 2016
Purchased on Jul 7, 2016

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Definitely. Yes.

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JEFF B on Oct 2, 2016
Purchased on Jun 13, 2016

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I believe so

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JOHN B on Oct 3, 2016

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Can the Infinity 4200 be installed so that it is mounted on an exterior wall and venting through the exterior wall to the outside?

Dennis S on Mar 14, 2016

BEST ANSWER: I would not think so, at least not in our climate where we have four seasons. Its an excellent unit, does its job and no maintenance issues after 2 years but you would have to check with manufacturer. There are units designed for exterior walls but I'm not sure about this one.

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Jeff B on Mar 14, 2016
Purchased on Jul 22, 2014

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BEST ANSWER: I would not think so, at least not in our climate where we have four seasons. Its an excellent unit, does its job and no maintenance issues after 2 years but you would have to check with manufacturer. There are units designed for exterior walls but I'm not sure about this one.

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Jeff B on Mar 14, 2016
Purchased on Jul 22, 2014

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This unit is not meant to vent to the outside. We do have units available that are meant to vent to the outside however the Nfinity is not. The temperature delta is 30 degrees so if it gets above 85 degrees the unit wont cool properly and it cannot be exposed to the elements.

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Darren G Staff on Mar 21, 2016

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Hey I have the unit. InwouldnS I the manufacturer. My gut tells me no beacause it would be exposed to elements. I would not do it.

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Jeffrey F on Mar 14, 2016
Purchased on Sep 12, 2014

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I have this unit. If you read the installation instructions l seem to remember it specially says not to vent to exterior. .

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Tom H on Mar 14, 2016
Purchased on Jun 25, 2014

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I vented mine into my garage. It woeks fine

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John G on Mar 14, 2016
Purchased on Jun 13, 2014

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Does know the decibel reading on the 3000?

Fran G on Jan 2, 2016

BEST ANSWER: Fran, I do not have a decibel meter. The unit is fairly loud inside the wine cellar, but barely sounds at all outside the well-sealed door to our cellar. I can only hear it (barely) for maybe ten feet outside the door. Our wine cellar is next to our basement theater, and it doesn't bother us at all.

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PATRICK M on Jan 2, 2016
Purchased on Jul 31, 2014

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BEST ANSWER: Fran, I do not have a decibel meter. The unit is fairly loud inside the wine cellar, but barely sounds at all outside the well-sealed door to our cellar. I can only hear it (barely) for maybe ten feet outside the door. Our wine cellar is next to our basement theater, and it doesn't bother us at all.

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PATRICK M on Jan 2, 2016
Purchased on Jul 31, 2014

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No - and it is on another floor in a closed wine room so I never hear it. My impression is that it is reasonably quiet but I do not spend an inordinate amount of time in the wine cellar..

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Diane H on Jan 2, 2016
Purchased on Jun 6, 2014

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I do not know the answer to this question. I have my unit in the lower level of my house and I do not hear it on the second level.

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Charles M on Jan 2, 2016
Purchased on Nov 3, 2014

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No clue. It's not loud though. I'm happy with it

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Jeffrey F on Jan 2, 2016
Purchased on Sep 12, 2014

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This unit runs on average at 61 decibels.

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Darren G Staff on Jan 4, 2016

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I have 3000 unit with drain ports front and back and I am utilizing the back drain port. I have never seen any water in the tubing nor the bucket. Yesterday water was dripping from the capped front drain port and when I removed the cap I got about 16 oz of water. I am worried that something is wrong with the design. I have blown through the tube in the back and seems like no restrictions. Has anyone experienced this problem? The unit is about 6 months old.

Chris on Sep 10, 2016

BEST ANSWER: I have had mine working for about 6 or so months (back ported) and I have never seen water come out the back port either. I do not live at the house all the time so I am now worried that I may have a problem. I will check the front port next week and see what I
get. Can we follow up on this issue?

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Larry H on Sep 10, 2016
Purchased on Nov 24, 2015

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BEST ANSWER: I have had mine working for about 6 or so months (back ported) and I have never seen water come out the back port either. I do not live at the house all the time so I am now worried that I may have a problem. I will check the front port next week and see what I
get. Can we follow up on this issue?

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Larry H on Sep 10, 2016
Purchased on Nov 24, 2015

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I had the same problem with my 3000 cooler. I had the tube hooked up with the rear drain but never got any water coming out of it. When I unscrewed the front drain cap I got some backed up water out of it. Now I'm just using the front drain.

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JACQUES D on Sep 12, 2016
Purchased on Dec 1, 2015

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I also have never had any water out of either port. (It is set up to drain out of the rear port). Is this a systemic defect in these units? Ps: I will check mine as soon as I get home.

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John S on Sep 10, 2016
Purchased on Oct 1, 2015

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This happen to us with our first machine. When it very warm out it sometimes does that. We haven't experience it with the new machine.

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MINDY B on Sep 10, 2016
Purchased on Aug 5, 2015

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do these units have fuses

do these units have fuses?
opened cellar door and it is dead

Russell C on Mar 19, 2016

BEST ANSWER: I don't think they do, I plugged it into a circuit protected plug and it has been fine... As a matter of fact ,Impressive!!!

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Thomas A on Mar 21, 2016
Purchased on Dec 30, 2014

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BEST ANSWER: I don't think they do, I plugged it into a circuit protected plug and it has been fine... As a matter of fact ,Impressive!!!

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Thomas A on Mar 21, 2016
Purchased on Dec 30, 2014

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They do not have fuses.

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David M Staff on Mar 22, 2016

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Where is the drain located on the N'Finity 3000 unit?

Donna the unhappy on Nov 14, 2014

BEST ANSWER: This unit has 2 drain lines. 1 under the unit towards the front and the other is in the back.
If using the one out the back plug the one in the front with the supplied plug.

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Adam Staff on Nov 17, 2014

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BEST ANSWER: This unit has 2 drain lines. 1 under the unit towards the front and the other is in the back.
If using the one out the back plug the one in the front with the supplied plug.

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Adam Staff on Nov 17, 2014

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The drain port is located on the rear bottom corner.

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How many AMPS does this require to run sufficiently?

Gabriele on Jun 2, 2014

BEST ANSWER: It is suggested that you have a 20 amp dedicated circuit for this unit.

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D Staff on Jun 4, 2014

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BEST ANSWER: It is suggested that you have a 20 amp dedicated circuit for this unit.

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D Staff on Jun 4, 2014

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This unit has 30 starting amps and 5 running amps.

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Can the unit be installed through a double wall that is 12" thick?

Bob on Aug 22, 2013

BEST ANSWER: The N'FINITY 3000 Wine Cellar Cooling Unit measures 17" deep, so it is deep enough to be installed in a 12" wall. However, strongly recommends consulting a Wine Storage Professional prior to installation to make sure you install the unit in the best wall and location for your room.

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BEST ANSWER: The N'FINITY 3000 Wine Cellar Cooling Unit measures 17" deep, so it is deep enough to be installed in a 12" wall. However, strongly recommends consulting a Wine Storage Professional prior to installation to make sure you install the unit in the best wall and location for your room.

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Thank you for your inquiry. With a wall that thick, this unit may not be the best unit for that application. Please call in and speak to one of our consultants at 800 356 8466 so we can better assist in the install. Thank you again.

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David Moseler Staff on Aug 30, 2013

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How much heat does this unit generate to the venting room? For example, if it is venting to an exhaust environment that maintains between 70 - 78 degrees, how much heat will it generate into that room?

Ryan on Jul 1, 2013

BEST ANSWER: Hell Ryan,
There are many factors that may affect this.
The room that it is venting into needs to be at least same size as the cooling capacity of the unit.
For the most part, the air coming off the back is approximately 85 degrees.
Please give one of our Wine Cellar Specialists a call @ 1-800-356-8466 to further discuss.
Thank you

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John Staff on Jul 10, 2013

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BEST ANSWER: Hell Ryan,
There are many factors that may affect this.
The room that it is venting into needs to be at least same size as the cooling capacity of the unit.
For the most part, the air coming off the back is approximately 85 degrees.
Please give one of our Wine Cellar Specialists a call @ 1-800-356-8466 to further discuss.
Thank you

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John Staff on Jul 10, 2013

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The heat vented is determined by the workload put on the machine by the room it is cooling. Typical ventilation systems should be able to overcome the heat generated.

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Does this product come in a 220V version?

Flemming on May 18, 2013

BEST ANSWER: The N'FINITY 3000 Wine Cellar Cooling Unit is not offered in a 220 volt model. If you contact N'FINITY customer service at (800) 377-3330 they provide a free consultation with a wine storage specalist.

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BEST ANSWER: The N'FINITY 3000 Wine Cellar Cooling Unit is not offered in a 220 volt model. If you contact N'FINITY customer service at (800) 377-3330 they provide a free consultation with a wine storage specalist.

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Thank you for your question. Unfortunately this does not come in a 220 V version. If you have further questions please call us at 1-800-356-8466.

Thanks

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Darren Staff on May 20, 2013

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In the picture it shows the power cord coming from the back ... is there an option to have the power cord come out of the front?

Sommelier Scott on May 8, 2013

BEST ANSWER: Thank you for your question. Yes please give us a call at 1-800-377-3330 and we can order this unit with the cord coming from the front.

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Darren Staff on May 8, 2013

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BEST ANSWER: Thank you for your question. Yes please give us a call at 1-800-377-3330 and we can order this unit with the cord coming from the front.

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Darren Staff on May 8, 2013

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Yes, the online manual says the front location of the power cord is optional.

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Hi. I am finishing up my cellar and need a cooling unit. This unit looks good except I see there are several reviews complaining that it does not keep the cellar at a very stable temperature - some say up to 6 degree variation! Is that really the case with this unit. I am expecting stability within 1-2 degrees not 6. Please let me know the spec on this one in that regard. thanks!

Dwight on Jan 5, 2013

BEST ANSWER: This unit is designed to maintain a stable temperature and automatically adjust to ambient temperatures outside the room with a plus or minus 30 degree differential (this means the temperature outside the wine cellar environment can differ by up to 30 degrees of the temperature the unit is set for - if set to 55, the outside should not exceed 85 degrees). You should also keep in mind that you should not use this in an area larger than the recommended square footage of 650 sq. feet. Also, N'FINITY offers a warranty of 2 years on parts and labor and 5 years on the compressor. which exceeds the length of most other manufacturers' warranties. You may also want to discuss this concern with one of Wine Enthusiast's storage consultants.

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BEST ANSWER: This unit is designed to maintain a stable temperature and automatically adjust to ambient temperatures outside the room with a plus or minus 30 degree differential (this means the temperature outside the wine cellar environment can differ by up to 30 degrees of the temperature the unit is set for - if set to 55, the outside should not exceed 85 degrees). You should also keep in mind that you should not use this in an area larger than the recommended square footage of 650 sq. feet. Also, N'FINITY offers a warranty of 2 years on parts and labor and 5 years on the compressor. which exceeds the length of most other manufacturers' warranties. You may also want to discuss this concern with one of Wine Enthusiast's storage consultants.

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There are many variables that could affect a large temperature differential like this. May I suggest that you call and consult a storage specialist to discuss your wine cellar specifically. This unit has performed extremely well in the field.

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Lou Staff on Jan 10, 2013

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I would like to buy a wine cooling unit . Can you ship to Australia?

Jianxin L on May 28, 2017

BEST ANSWER: Wine Enthusiast has partnered with Bongo International to service our international customers. Select the items you want to order, add them to your shopping cart, then select “Checkout". At the Sign In page, click on the button that reads “International Checkout“ and Bongo International will manage your order from that point on.

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Sarah A Staff on Jun 1, 2017

I have a kw 800b when I plugged it in after a minute or so it made a single click and the condensor came on but the fan never came on. What could be the problem?

Kevin E on Nov 10, 2016

BEST ANSWER: Please reach out to our tech support team at 1-800-648-6058.

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Darren G Staff on Nov 11, 2016

Hello, i have a 335 Cubic Feet room, what is te difference between WhisperKOOL Slimline 2500 and N'FINITY 3000. Any advice?

Manuel on Sep 26, 2016

BEST ANSWER: Hello Manuel,
Hope all is well. Please give one of our Wine Cellar Specialists a call @ 1-800-356-8466 so we can identify the best cooling system for your application.

Thank you.

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John T Staff on Oct 4, 2016

HI, I live in Malaysia and i am interested to purchase this I would like to know the HS CODE to find out the import duty, also does your $100 shipping cost include shipping to Malaysia ?

Please provide a link the installation manual. TQ

Robin A on Aug 6, 2016

BEST ANSWER: We would have to get a shipping quote to Malaysia as the 100.00 cost is to the 48 continuous US states.

http://media.wineenthusiast.com/we/doc/manual/27756.pdf

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Darren G Staff on Aug 16, 2016

I have a model KW-4200b that recently died after 7 years. Do you still make this model? If not, what would replace it? What is todays cost?

Richie C on Apr 28, 2016

BEST ANSWER: Hello Richie,
Yes, we offer both the Whisperkool SC 4000i or the Nfinity 4200 as a replacement.
Feel free to call one of our Wine Cellar Specialists to discuss @ 1-800-356-8466.
Thank you.

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John T Staff on May 3, 2016

We need to maintain higher humidity than outside air here in Wyoming. Would this unit provide any humidificaton?

Ptichfork on Dec 29, 2014

BEST ANSWER: These cooling units do not dry out the air like an airconditioner but if you are in a very dry climate like Arizona,Nevada, Colorado etc... you will need to purchase a unit that has the capability to add humidity which this unit does not.

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Adam Staff on Jan 14, 2015

I have an older KW-4200b; which still works well. However, I occasionally get error code "df" on the display, but don't know what it means.

Any help with this?

Thanks

Mark

moskma on Dec 25, 2014

BEST ANSWER: Regarding the error code, it would be best to call in and speak to our technical department at 800 648 6058 option 2.

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David Moseler Staff on Jan 2, 2015

I live in colorado where the humidity is very low. Will this unit control/add humidity into the room?

Thanks!

Joe on Dec 15, 2014

BEST ANSWER: Hello Joe,
While this system will help maintain humidity it will not control or add it.
Please feel free to contact one of our Wine Cellar Specialists @ 1-800-356-8466 to discuss all available cooling system options for your specific needs.

Thank you

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Wine Staff on Dec 18, 2014

Will the 4200 fit in a hole left by a WhisperKool XLT 4200 that I am replacing (appears to be the same size unit)?

Dick on Sep 5, 2014

BEST ANSWER: Yes the Nfinity will fit the same space.

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D Staff on Sep 12, 2014

It looks like the evaporator coil in front has gone bad. Where can I order a replacement or is it under warranty? The unit is just over 2 years old.

Summer on Jun 19, 2014

BEST ANSWER: This unit has a 2 yr parts and labor and 5 yr compressor warranty. Please give us a call at 1-800-356-8466.

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D Staff on Jun 23, 2014

how to clean filter

b on Jun 8, 2014

BEST ANSWER: To clean the filter vacuum the coils on the back.

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Lou Staff on Jun 14, 2014

Can the 4200 have rear exhaust ducted? In other words, is there a rear duct kit for the 4200 model?

JB on Feb 6, 2014

BEST ANSWER: We can send you a duct kit for this unit. You will essentially duct out the hot air from the condensor but still take in the cool air from the room you are venting to. Please call us at 1-800-356-8466 to place an order.

Thanks

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D Staff on Feb 14, 2014

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