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Your manual shows how to change the corkscrew and the guide slug but cannot find the place to order the guide slug which can be damaged by a bent corkscrew. Is it available and if so how do I order it. DL
on Jul 7, 2014
BEST ANSWER:Yes we can help you place the order for the guide slug by calling 1-800-356-8466 and a representative will be happy to assist you.
Is it possible to order replacement rubber? One of the rubber pieces keeps falling out of the part that grabs the bottle neck. Now it has gone missing. I need to get another rubber piece. I have only owned this item for 2 months, so the current part should still fit, I hope. Thank you.
We have owned the Legacy Corkscrew for a few months now and have already had to replace the worm twice. The corkscrew is not a good quality corkscrew and the worm keeps bending after only opening a few bottles of wine. I would not recommend purchasing the Legacy Corkscrew. We have had better luck with a standard handheld corkscrew.
I received the Legacy as a gift from my wife 5 years ago. Today I am buying worms # 4, 5 & 6. So some quick math would indicate that with regular use, the worms are lasting almost two years for us. As one reviewer noted, a gentle hand may prolong worm life expectancy. If you have removed the bottle retaining clamp and the three screws to reveal the guts of the cork screw, you know that this is a great piece of engineering. Gone are the days of clamping the bottle between your knees and pulling your guts out to uncork your favorite wine. That ease that the Legacy offers, does create wear and tear on the parts and the worm is the weak link here. Replacement gets easier with practice!! Keep in mind that if you have messed with the internal parts and have come away with dirty fingers, you are removing needed lubricant from the vital moving parts of your cork screw. Just like an oil change on your vehicle, you need to refresh the lubricant to keep things running smoothly. I use a white lithium grease available at your local bike shop and a tooth-pick applicator. A light coat on all moving parts will provide smooth operation. On reassembly, before closing up the case and tightening the screws, make sure that all parts are moving freely and correctly. Keep in mind that the Legacy is doing a difficult task with relative ease for the user. Maintain your equipment, and enjoy your wine!
Iv'e had my legacy corkscrew mounted on my bar for 18 years or so. Always worked fine. A few weeks ago the guide and worm malfunctioned. Wine enthusiast staff helped me order the right parts. It took a couple tries reading the instructions correctly but all in all replacement was easy. Saved on the cost of purchasing a whole new corkscrew. It is a quality company these days that will sell parts and help you fix their product!
I like the looks of this Legacy cork screw with the wooden stand. I'm taller so east for me to use. My wife has a little problem getting enough leverage sometimes. We use this corkscrew often, but it does have difficulty with some of the synthetic corks and some of the more dense natural corks. Need to go slow or there is a chance of bending the worm. I've had to replace mine twice within about a year and a half. Wish the worm and guide mechanism were a bit more robust. I give it a "recommend" with the above caveats.
Hard to tell yet how it is since it came with NO instructions on how to replace it. Saw in FAQ someone asked and was told to call customer service. Wouldn't it be easier to provide written instructions? I haven't had the time to attempt it yet.
Also, first shipment package was found empty by UPS and returned. Three weeks after I didn't receive it, I contacted customer service and provided them the UPS comments and another was shipped. I really enjoy Wine Enthusiast but they should have been proactive.
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You can call us for more info at 800.356.8466, 7 days a week
Currently, the estimated time of arrival is unknown. We are waiting for our supplier to provide us with an expected ship date. We will update our ship date with an actual date as soon as we have accurate information from our supplier.
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