Most purchases are shipped from our New York warehouse and scheduled to arrive within 5-7 business days of shipment of the order. Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Standard Delivery option is available for all orders in the continental U.S. See below for orders going to Hawaii, Alaska, Puerto Rico or islands off the US (i.e. Martha's Vineyard, Kiawah Island, etc.) and international addresses.
Wine Enthusiast offers two express delivery methods - UPS 2nd Day Air and UPS Next Day Air. All express delivery orders for in-stock items placed on the web site before 3:00pm EST will be processed and shipped the same day. Any orders placed after 3:00pm EST will ship the following business day. If any order is placed after 3:00pm EST on a Friday, the order will be processed the following Monday or the next business day.
Door to Door Delivery
With Door-to-Door Delivery, delivery persons leave your item at the first enclosure (front door, porch, basement, garage). You will be notified by phone of the delivery date and time. Delivery past the first enclosure and/or up or down stairs inside your home are not included, that would be considered White Glove Delivery. If you´d like to arrange a Saturday delivery, schedule a specific delivery date, or request White Glove Delivery, feel free to call our Wine Cellar Specialists at 800.356.8466 .
White Glove Delivery
Wine cellars and other heavy items receive our White Glove Delivery service. With this service, we bring the item into your home, unpack it, inspect it and dispose of the packaging. Delivery is by appointment, and you will be called to arrange a day. The charge for this service is separate from standard delivery charges and stair charges may apply for locations with 5 or more steps. If you´d like to arrange a Saturday delivery, schedule a specific delivery date, feel free to call our Wine Cellar Specialists at 800.356.8466. For a full list of Terms and Conditions regarding our White Glove Delivery service please review our Wine Cellar Delivery Guide.
How To Track Your Shipment
Wine Enthusiast has selected only the best and most efficient shipping companies when it comes to delivering your wine accessories and wine cellars to their destination. Visit our Shipment Tracking page for a list of the shipping companies Wine Enthusiast employs and information on how to track your shipments.
Wine Refrigerators, Furniture And Other Heavy Items
Items with a noted separate shipping charge, such as heavy items, wine cellars, nitrogen systems, and oversized items cannot be shipped using express delivery methods. Any orders that combine items with a separate shipping charge and items that use the shipping chart will be charged the shipping chart fee for only those items and for the selected shipping method (Standard, 2 Day Air, or Next Day) and the separate shipping fee. The item with the extra shipping fee will not be delivered using the express delivery methods .
Standard & Express Delivery Surcharge Calculations
Standard & Express Shipping charges are determined by the total value of your order and the shipping method selected. Certain oversized and heavy items that have separate shipping charges, as indicated on the product page, are excluded from these shipping calculations. All shipping is subject to verification. Call 800.356.8466 for Saturday delivery which is subject to an additional charge. Items ordered together are not necessarily shipped the same day. We will notify you of any delay beyond 20 days.
Shipping to: Hawaii, Alaska and Puerto Rico
Standard Delivery shipping rates do not apply to any orders shipped to Alaska, Hawaii, Puerto Rico, or islands off the US (i.e. Martha's Vineyard, Kiawah Island, etc.). Please contact Our Sales Department at 800.356.8466 to obtain an accurate shipping quote prior to ordering any product to be shipped to these states or someone will be in contact with you after your order has been placed to notify you regarding the additional charges that will be required for your order.
Broken or Damaged Items
We understands that many of our products are fragile and may be damaged in transit. In such cases, please contact Customer Care Department at 800.648.6058, 9am-5:30pm EST Mon-Fri and a Customer Care representative will assist you.
If an item is backordered, we try be as clear and accurate as we can on the item´s product page to give you estimated delivery dates. Items that are currently backordered are listed on the product page with an “Expected to ship on (Date)” near the item price. You will also find the “Expected to ship on (Date)” when you add the item to your basket, as well as on your order´s email confirmation. Please be aware that delivery dates on backordered items are approximate and subject to change.
There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item has been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Care Department at 800.648.6058.
Please Note: Your credit card will not be charged until your order has shipped. If any item in your order is backordered, you will only be charged for the items that ship. For Gift Cards and eGift Cards, funds to pay for backordered merchandise will be immediately deducted from your balance when you place your order. Any remaining balance will be charged to your credit card once your merchandise has been shipped.
Here‘s how to place an International Order:
- Select your items, add them to your shopping cart, then select “Checkout”.
- At the Sign In page, click on the button that reads “International Checkout“.You will be automatically transferred to Bongo´s Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
- Upon completion of your order, Bongo International will charge your credit card for the entire purchase. You will receive your order confirmation directly from Bongo International containing your Unified Bongo tracking number.
- Bongo International will process your order (including billing, shipping and customer service) and guarantee delivery.
Once your order is completed, all inquiries should be directed to Bongo International at: Support@BongoUS.com. If you need assistance placing your international order or have questions, please contact BongoUS at 203.683.4894 or email Support@BongoUS.com. All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com. While we are happy to accept returns and exchanges, you will be responsible for all shipping costs associated with the return and/or exchange and open box fees where applicable.
At this time we are unable to ship select items, including but not limited to, EuroCave and N´FINITY Wine Cellars, Cooling Units, personalized items, and items shipped directly from the manufacturer. In the future, we will make more items eligible for international shipment. Upon being directed to Bongo International´s Secure International Checkout page, Bongo will notify you if an item in your cart is ineligible for international shipping. Looking to ship a wine cellar? Call Wine Enthusiast directly at 800.356.8466 to speak with one of our consultants to discuss international delivery options.
Product warranties are void outside of the United States. We cannot honor any product warranties once the product is shipped outside of the US and will only be able to offer limited product support regarding repairs and technical support.
All electric products we sell internationally are calibrated for US power supplies, meaning you will need to find a source of power conversion to make it safe for use internationally.