we'll replace it FREE, even up to 10 years after purchase!
Enjoy unprecedented glassware protection guaranteed by America's #1 source
for wine essentials — Wine Enthusiast.
How do I replace my broken Fusion Product? Simply call our Fusion Hotline at 800.648.6058.
A friendly Customer Care Representative will assist you with your claim.
In order to claim a defect in glassware, the Purchaser is required to call 800.648.6058 to make a claim. Purchasers making a claim, including but not limited to those making multiple claims, may be required to mail evidence of the breakage to Wine Enthusiast Company for testing. All such mailing must be made in accordance with all applicable United States Postal Service laws, regulations, and policies or other applicable courier policies.In the event Purchaser wants to replace a Personalized Fusion glassware product, Wine Enthusiast will replace the product with a non-personalized glassware product, of equivalent or greater value. Purchaser is responsible for the shipping and handling charges incurred in mailing replacement glassware to the Purchaser. The cost of shipping and handling is $7.95 per glass or decanter. Wine Enthusiast will mail to the Purchaser replacement glassware within two weeks of receipt of a complete and approved claim.
This Policy applies to Fusion glassware purchased on or after July 1, 2008. The obligation of Wine Enthusiast under this Policy is limited and subject to change without notice. Wine Enthusiast Company does not provide any other warranty, express or implied, with respect to the glassware. Upon Purchaser’s return of the broken glass's base, proof of purchase, Wine Enthusiast will send a replacement glass. Wine Enthusiast reserves the right to cancel the Policy at any time without notice to Purchasers.
Attention: Fusion Return
200 Summit Lake Drive, 4th Floor, Valhalla, NY 10595