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Bought this as a gift now I want one. Others I found looked and felt too foo foo, this thing is supposed to hold whiskey! I liked the look and when I unpacked it, it felt like it was made out of good solid glass. This will be used to hold whiskey that has been aged longer in a small oak barrel. Rather than pour it back in the original bottle, I thought it would be cool to pour it into one of these.
My delivery was adequate. The packaging was loose and inadequate for shipping glassware. The contents were not what I ordered. I would appreciate at refund on the difference of price on the decanters since I received a different one from what I ordered. I like it so I kept it as it was a pre Christmas gift.
When I received this it was broken....very poor packaging for shipment....a few pieces of brown paper in the box.... No bubble wrap or any cushioning at all....I did not take item out of box because of broken glass.... However.... When I called customer service....your rep was very courteous ...immediately offered a replacement.... I have not received it yet but I am impressed with customer service.... And from what I can see of the decanter it looks to be very nice...I am excited to receive the replacement...I will order from you in the future... I would suggest better packaging for shipment though... This was not secure in the box at all... I do a lot of online ordering and have never seen anything packed like this...especially a glass item..... Thank you for standing behind your product and replacing it.
I ordered this product and it was backordered several weeks. When it arrived it was shattered into shards. Kudos to WineEnthusiast.com for offering a sight-unseen replacement. However, the replacement is also backordered. Must be a popular product!
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You can call us for more info at 800.356.8466, 7 days a week
Currently, the estimated time of arrival is unknown. We are waiting for our supplier to provide us with an expected ship date. We will update our ship date with an actual date as soon as we have accurate information from our supplier.
You may cancel an order at any time prior to shipment, at no additional cost, by calling 800.648.6058, or by sending an email to custserv@WineEnthusiast.net.
*Although we do authorize your credit card for available funds upon purchase, the authorization falls off within a matter of days. Rest assured your credit card is not actually charged until your order is shipped.
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Free Standard Shipping on single merchandise orders of $99 or more excluding taxes. Excludes select large and/or heavy items to which additional shipping charges apply. Excludes select personalized items, custom racking, cooling units and select items shipped directly from the manufacturer. Charges may apply for special shipping circumstances. Check the product's detail page or call 800.356.8466 for specific information. Offer not valid on 1-day or 2-day delivery. Applies only to single-address shipments to the contiguous 48 United States. Not combinable with other offers and cannot be applied to previous purchases. Promotion does not apply to WineExpress.com.