We stand behind every item we sell, and we want everyone who receives a Wine Enthusiast product to be completely satisfied. If you or your gift recipient are not 100% happy with an item, call 800.648.6058 or email us. We'll make it right. Our Customer Care Team is available 24 hours a day, 7 days a week to assist you. For help on technical matters, such as specific questions related to wine storage units, call between the hours of 9 a.m. and 6 p.m., Monday through Friday (Eastern Time), and ask to speak to a product expert.

So you and your gift recipient are completely satisfied with your purchase this holiday season, we present our no-hassle return policy. If, for any reason, you wish to return an item ordered between November 1, 2008 and December 24, 2008, simply send it back to us by January 24, 2009. Here's how. First, call Customer Care at 800.648.6058 for a return authorization number. Then, pack the item securely in the original box or shipping carton and send it to the address below:

Wine Enthusiast
333 North Bedford Road
Mount Kisco, NY 10549

Customer Service hours are 9 a.m.– 6 p.m., EST, Monday – Friday.

Standard Terms & Conditions
Purchases made outside the Holiday Return Policy timeframe have a 30-day return policy. We ask only that you return the merchandise in new condition, in original boxes, with your receipt. Sorry, no returns on personalized items, custom wine cellars, custom wine racks, cooling units, audiovisual products (CDs, DVDs, etc.), computer software, books, food, or plants. Shipping is refunded only if items were personalized incorrectly in production, the wrong items were shipped, or merchandise was received damaged. For all free-standing wine cellars, wine racks, large furniture pieces, and cooling units, pre-payment will be required, and a 20% restocking charge will be imposed for any cancellations or returns.